The combined Marriott/Starwood Program is a disaster

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September 10, 2018 by

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The Fairfax at Embassy Row
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I am a Platinum SPG(Starwood Preferred Guest) member. 

I am also a Starwood member.

The combined program was supposed to be effective August 18, 2018.

Today is September 10, 2018.

I have new numbers for both SPG and Marriott and a combined new number. 

I can log in to both SPG and Marriott Rewards using my email address and password. However, even if I have many stays in 2018, my SPG account shows zero stays, zero points, and zero reservations, even if I have several reservations made for 2018 and 2019. 

Even if I am logged in to both SPG and Marriott, when I go to the function to combine my accounts, and repeat the same information, I get an error message that I am temporarily locked out and to try again in 30 minutes. 

Before August 18, 2018, I had a 24/7 telephone concierge service for SPG. This has been discontinued. Now I can only call a Marriott 'service' desk 9 to 5. When I am able to reach them, I get the same robotic reply. Be patient. 

When I email I get the same bot reply and a case number. 

I have tried deleting cookies and trying again. No success. 

I am sure other SPG members are experiencing similiar problems and would like to hear comments from them. 

Brand loyalty has its limits. So far, this Marriott/Starwood merger has been a disaster. 

 

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This review lives in the Official Announcement: Marriott and SPG programs to merge on August 18th thread.
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