Sofitel Gold Coast - nice stay!

100   Recommended
Deluxe Spa
December 21, 2016 by EXPERT

 Map | 1 Review | 100% Recommended
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Sofitel Gold Coast Broadbeach
 Map | 1 Review | 100% Recommended

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Deluxe Spa

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Deluxe Spa

Now to the last installment of my hotel review of our Australia trip :)

We had checked out of the Pullman Brisbane and as it was threatening rain the next couple of days, we pulled forward our plans to head to Movie World for the same day. 

We arreived at the Sofitel late afternoon, exhausted and ready for a shower.

 

Room

Here I was just checking my booking for the review and I wanted to comment on what nice Deluxe Spa room we were upgraded into - wait... I booked that. So obviously we were not upgraded. Hmm.

Anyway, the room was a corner room at the end of a coridor and we had a wonderful view of Broadbeach.

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I love these shutter windows.

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Check In

Greeting us at the driveway was the concierge Nick who took our bags and suggested that if we planned to park at the hotel that we should just leave the car there, check in and have the hotel hand us the parking ticket. It would make thinngs easier than driving in and then having to vaildate that ticket etc.

Checking us in was Gavin who is the FOM at this property. Very nice gentleman and we had a very pleasant chat. He handed me the room keys, and gave us the parking ticket "which as it's your first stay with us we will waive all charges". Very much appreciated after the parking charges in Sydney and Brisbane.

He noticed our daughter and came out with a very cute Sofitel Bear.

He then mentioned something which I later read in the welcome letter as well: "As we do not have a lounge, breakfast is complimentary for Platinum members" - nice! (Is this a sign of things to come?!)

Service

Welcome amenity:

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Couldn't fault much.

Housekeeping was good with daily turndown service.

Only issue was they didn't replenish water. First night I called housekeeping and I was bought some water and told that from the second night onwards it would be chargeable. Hmmm ??!

Gave Gavin the FOM an update on this during check-out and he assured me that this shouldn't be the case and that he would follow up with housekeeping.

 

Dining

We only had breakfast in this property - but it was good. They have a lovely outdoor veranda bordered by similar shutters as in the bathroom and it was very tranquil and a very nice setting.

Unfortunately as they serve an early lunch, they close that section before breakfast ends so they can set the tables for lunch - don't understand why.

We ate on the veranda the first day after insisting (at 9:15am) that it was too early for them to set up for lunch. The second day we came down at 9:45 and it was already closed.

Location

Location is good - close to Pacific Fair and about 5mins by car from the Surfers Strip. There is also a tram stop not too far away.

Overall

Overall a good stay and very service-oriented property. I would certainly stay there again.

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