Sheraton Istanbul Atakoy

1   Not Recommended

Club Room
June 5, 2018 by
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Club Room

Liked:
Location
Service
Food
Amenities
Room

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Room
Club Room

This hotel seems overdue for a review given the lack of posts in the last few years.  I had a 24+ hour layover in IST and stayed at Sheraton Istanbul Atakoy because it’s fairly close to the airport, because I thought there was a shuttle bus, and because I found a BRG 98 EUR plus 2k starpoints.  In total I earned over 3k starpoints for the stay which is worth close to $100 USD, making the net cost of my stay quite small.  

Location

Upon arrival at the airport I was looking for the shuttle bus given that reviews a few years ago in this thread mentioned the bus. There is a sign for Sheraton Atakoy close to taxis outside arrivals at the airport, but there was no shuttle bus schedule so I ended up taking a taxi which cost 30 TRY – only about 10 minutes away from the airport.  At the hotel I asked for the shuttle schedule back to the airport but they said they no longer have a shuttle bus.

 

Room

As a Plat I was upgraded to a Club room on the top floor (24) which is the same floor as the Club Lounge.  I asked if there were suites available and I was told they are all occupied.  After I got into my room I checked spg.com and I could see that it was not true. There was a handwritten card left in the room with my name on it so clearly they had no intent to upgrade me to a suite.  I did not mind the standard room because it was a short stay, so I did not go back to reception to push the issue.  But telling me there are no suites when I can see that the opposite is true – that carries weight in my determination if I want to come back to the hotel in the future. Telling a customer there are no suites available is also in line with the experience from @charder documented earlier in this thread so it does not look like an isolated incident.  I could understand the reluctance to upgrade to a suite on a BRG but if it was the case I would prefer if they were transparent about it. 

The room is of a good size (45 sq m) and considerably larger than the entry level rooms (30 sq m).  As you can see from the pictures, the TV is at the base of the bed so when you enter the room you see the back of the TV so that is a bit odd. There is small living area with a sofa bad and small table.  The room was clean and I liked the hardwood floors.  The bathroom was in good shape.  The area on the left of the sink is a bathtub + rain shower in the same closed off area (the shower is besides the bathtub).  The water pressure of the shower was excellent.  On the other side of the sink is the toilet.  The view from the top floor is nice. 

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Amenities

The amenities in the room are the brown bottles of shampoo and body wash that used to be in many Sheratons worldwide a few years ago.  I had not seen those for a long time.  

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Dining

As a Plat, breakfast is in the lounge is 7am-10:30am on week days and until 11am on weekends.  I was in the lounge around 8:30am and was completely alone so very peaceful and quiet breakfast.  They had the basics for an acceptable breakfast like fruits, veggies, bread, pastries, yogurt, cereals, etc.  In addition they had a rice dish for an Asian twist, which I appreciated.  Happy hour is 6pm-8pm and I found it to be a notch below breakfast.  There was only a choice of one white wine, one red wine, and one kind of beer.  Hot food options (3) were subpar relative to what I experienced in Istanbul in other hotels.  One evening they had chicken wings, spinach pie, and one dish I had no idea what it was.  The other day was chicken, lamb, and potatoes.  Cold dishes were a bit better with a pasta salad, shrimp salad, and good choice of desserts.  Similar to the morning, the lounge was not crowded at all during happy hour.  

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Gym

The fitness gym is very good.  Machines are recent, clean, and in good working condition. There is a decent number of ellipticals and treadmills in addition to weight machines.  Also the gym was quiet when I was there.

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Pool

There is an indoor pool and an outdoor pool.  Both looked fine and there was hardly anybody there late morning early afternoon.

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Overall

To conclude, I would note that my flight was delayed and the hotel was kind enough to allow 7pm check-out from the room and to stay in the Club Lounge after 7pm.  So this was positive for sure, but all in all would I return?  I enjoy quiet hotels and most common areas I went to were not busy so I had a relaxing time.  However there was not much in this hotel to wow me.  I can accept that if the price is low.  Given that BRGs are becoming more difficult with the recent change in rules, I am not sure I will return, even for a short layover.  I saw the Hyatt Regency on the way to Sheraton from the airport, which has rates only marginally higher than Sheraton for most dates. In terms of Starriott options, I stayed at Renaissance Polat at the airport before, and the hardware was better than Sheraton, for a similar price on average if I am not mistaken, and the Ren has a shuttle bus.  Also, generally speaking if a hotel is not upgrading to suites even when asked about it, it leaves me with a bad feeling that enters in the equation.  So yes I would return if once again if I can find a one-night BRG like this stay, and my expectations would be set accordingly. Without BRG, I suspect I will shop around.  

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