Sheraton Hong Kong Hotel & Towers

1   Not Recommended
July 3, 2003 by

 Map | 2 Reviews | 0% Recommended
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Sheraton Hong Kong Hotel & Towers
 Map | 2 Reviews | 0% Recommended

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Shareholder, remember me from the IC HK (ex-Regent) thread. Thought I'd share my experience as a *wood Gold since I also stayed here last fall booking three nights on the "Points and Cash" rate with a city view room.

Check In

At check-in Julie processed me and I gave her my credit card and *wood Gold card. Asked politely if I could prepay my basic hotel charges (to insure that I got the double miles on my UA MP credit card before the promotion ended) and also if they gave upgrades to Gold members. Julie say they'd be delighted to have me pay first but ignored my upgrade question.

Then she phoned another department to get my room assignment. Speaking Cantonese softly to the other person, Julie told him/her that I was on the Cash & Points rate twice. I guess she didn't realize that I was Chinese and understood everything she said (don't have typical Chinese surname, no Chinese accent, and darkly tanned from Hawaii, of course)! After she was finished, I again politely asked if they gave upgrades to Gold members. Well, she completely ignored my question again and said that she was now processing my credit card transaction. I had a bad feeling getting rudely ignored dispite the feigned smiles, but decided to give to give her the benefit of doubt and just go upstairs and check out the room.

In the elevator, I noticed they had *wood Preferred Guest floors (first timer at this property) and I was only assigned to a low floor. Asked my bellman if they usually assigned Gold members to those Preferred floors and he passed the buck and said I needed to check with the front desk. Well, my fears were confirmed when I opened the door and the small room had outdated everything!

Service

I immediately called down to the front desk and asked to speak to a manager. Was told one would return my call. John Kim called me and I asked him if they gave upgrades to Gold members and that Julie had rudely ignored my repeated questions. He apoligized and said because of the renovations at that time, no rooms were available on the Preferred Guest floors.

Room

Eventually, he got me a newly renovated courtyard view room. Knew my chances of a harbor view room was slim as only Gold member. But the point of this rambling is my shabby treatment from Julie, who was a manager or in a supervisory position as she had a black coat and tie on while the rest of the female staff had Chinese style blueish-green uniforms.

Just because I stayed at the cheap Points & Cash rate (2800 *wood points and US$45/night), Julie or the room assigner figured I was only entitled to a run down room, Gold or not.

Overall

Shareholder, that's why I rather stay at the IC Hong Kong even though rates might be higher. The room I got as a SCC member was double the size of the Sheraton's even though it also wasn't a harbor view room. At least I got better service and didn't get the runaround. Maybe when I achieve SCC Executive, I'll get upgraded to the harbor view rooms. But purhaps, you'll do better at the Sheraton since you're Platinum. Best of luck to ya!

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