Sept-2016 1 night stay at Hyatt Place Boston/Medford

1   Not Recommended

October 25, 2016 by
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Liked:
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Stayed here for 1 night on my road trip back from Maine.  The main purpose for the stay for the crash for the night before heading back to NYC.

I used a Chase free night cert that was about to expire for this stay.  Yes, I know it is waste of the cert.

I could have stayed in the city but the high price of parking, for essentially an overnight sleep and leave in the morning stay, made me pick this hotel.

Check In

I read the reviews online and called ahead about 3 hours prior to check in for a room not facing the highway.  I was told I would be in a particular room on the 7th floor.  Room number escapes my memory now.

 

At check in was given room on the 4th floor.  When asked what about the  room I was supposed to get on the 7th floor that I was told  they couldn't find any record of the converstaion.

 

Went to check out room and it was noisy.   Front desk played the game of we don't have anything else.  When pushed they offered a room on the 8h floor away from the highway.

 

Check in process with going up and back down took about 30 minutes and the kids were tired and ready to crash after a long day so that didn't help.

Room

Room was big and nice. 


A/C wall unit was loud but typical of this type of hotel.

 

Walls were thin and could hear the drinking party a couple of rooms over.

 

Hotel is adjacent  to Tuffts campus so don't know if a party moved over to the hotel.

Service

Service was extremely poor.  Front desk staff is not on their game at, at least the ones that checked us in.

 

Wasn't told about Platinum benefits which they mentioned to the customer in line in front of me so I over heard.

 

I called and asked to speak to the Manager about the check in mix up and was told there is no one here.  I left my phone number and did get a call/voice mail.  I called back and left another message but there was no follow up.

 

When discusing the poor customer service with the front desk, at one point the front desk person said something along the lines of: do you think I am going to work in hospitality all my life.  I polietly let her know that even if she thinks that way she doesn't need to share her opinion with me, a customer.

 

Service is extremely poor at this property and probably the worse Hyatt service I have ever experienced,  even worse than Hyatt Paris Etollie in Pa

Dining

Had the breakfast buffet and it was okay.  I found the selectia bit lacking.  The Hyatt Place in Protland, ME had a much better selection.

Location

Hotel is right off the highway which is easy to get to but you also hear the highway noise at night if you are light sleep.

 

For the most part the hotel is perpendicular to the highway so you really can't avoid facing the highway

Overall

I wouldn't recommend this hotel unless you are looking for a low category points redemption for a place to crash outside of Boston w/o staying in the city itself, and are aware the service is extremely poor.

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