Sadly we will not return....

1   Not Recommended

October 4, 2017 by
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Food
 
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Liked:
Location
Service
Food
Amenities
Room

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Stayed here recently. 

The hotel was not up to the standard that I was expecting.
 

Room

loft suite.jpgAs diaminds we were not given an upgrade - not a massive problem as we got the room that we had booked, however the description says that there is a balcony and it didn't have one.

The room was a loft suite - which was nice, but a lot of wasted space. Had to get maintenance to replace light bulbs as some were missing including ones in the shower which was fairly critical.

Dining

executive lounge balcony.jpgWe opted to eat breakfast in the louge as the offering downstairs was a bit poor - for example asked for eggs benedict and was handed a plate without any holandaise souce. When we asked for it, we were simply told they had run out. 'next person' was the following phrase. It was also rather manic in the breakfast room.

Breakfast in lounge was great. Pleasant staff etc. Good selection of food. Would recommend this over the downstairs - which is rare in most hiltons.

In the evening there was a good offering as well with alchohol etc.

We had an issue where two staff let themselves into our room without knocking or ringing the bell. The simply walked in for no reason - one was holding towels and the other toileteries. They said that there was a problem with the wifi!! 

We were given dinner as an apology - but had we realised that this was simply a cheap low standard buffet I think we would have declined. I was expecting a proper meal. At least we got a bottle of wine.

The lounge also has afternoon tea from 3pm to 5pm and has a balcony as shown.

Location

The hotel is close to the tram stop, which then links to the metro for rapid transport around Dubai - this is a much better option that getting a cab as the roads locally are very busy during the day and evening. 

It is located away from the airport and took around 30 minutes by road. We had an Emirates car, so it was nice and easy. 

The car and any taxi etc. would drop you off and pick up from the underground garage on the gorund floor.

Overall

The property has 43 floors, but only 3 lifts. Only two of these serve the upper floors. As a result there are often long waits. This is probably made worse by the security guards on the first floor constantly calling the lifts for people arriving.

The lounge is on the 35th floor along with a club that is open to anyone. 

There is no card required to access the lounge so anyone could access this area. 

I think there are better hotels in Dubai and we will not be returning here. 

Just a heads up - a new hotel is about to be built next door - so this might cause issues in the next year or so. No construction yet though.

 

Check In

No massive issues with check in or check out - both were swifly dealt with. 

Although we did have to ask for our luggage - we visited the lounge on our arrival as it was about to close. So it took them a good 30 minutes or so to deliver.

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