Review Sofitel Bali Nusa Dua Beach Resort

100   Recommended
Luxury king size bed with...
November 5, 2015 by

 Map | 8 Reviews | 88% Recommended
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Sofitel Bali Nusa Dua Beach Resort
 Map | 8 Reviews | 88% Recommended

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Luxury king size bed with...

Liked:
Location
Service
Food
Amenities
Room
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Room
Luxury king size bed with private pool

I was very impatient to stay there after the very nice review done in this thread by macabresg. Unfortunately I was staying there only for 2 nights. It is a fabulous property and I had a great stay there, but there is room for a few improvements IMHO. I will try to not repeat what macabresghas already presented and, for pictures, will try to show you only new things compared to what has been already displayed. I confirm that the rooms, facilities and club Millesime were superb and staff exceptional (especially at the lounge). The place is huge and you get lost easily the 1st day but there is always somebody to help you finding your way).

The reception area

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The room "corridors"

Check In

Check-in/out were done at the lounge (I will post more pictures in the lounge thread). You are accompagnied by a lounge attendant to your room and he/she present you all the hotel facilities and room amenities.

Room

I had booked a Luxury room with king size bed and was upgraded to the same room with private pool (so it is the same very nice room but on the ground floor with a private little pool and loungers – see pictures below). This room and the private pool were like heaven to me.

The terrace with small garden and private pool

Dining

They have very good restaurants (I confirm the brunch buffet during the week-end is fantatstic) in the main building and at the beach.

The brunch buffet

The pool bar

The beach restaurant

In the evening they have a all-you-can-eat BBQ with fresh producs for only 300 IDR

The free evening cocktails are served at the lounge between 17:30 and 19:30. Plat members get free breakfast at the lounge and at the main restaurant. Of course, the selection at the main restaurant is much larger but it is very crowded and noisy, so having breakfast at the lounge is like heaven.

An excellent cappucino with Sofitel logo ;-)

Here is what you can order in the lounge for breakfast in addition to the buffet

Pools and beach

There is a very large main pool and another one for kids.

The kids pool :

Outside the private villas, other rooms have a semi-private pool meaning that it is a sort of pool canal passing in front of all the ground floor rooms facing the main pool (you can se this on the 4th picture in the post of macabresg. I much prefered my own room in which my little pool was completely private and far from the main pool and associated potential nuisances.

The beach

Miscellaneous

Basic wifi is free and works very well. There is a Premium wifi but it is not offered to Plat Guests. Again, not a problem as regular one works well.

I mentioned above that despite an overall excellent stay, there is room for a few improvements:

- early check-in: I sent an e-mail to the hotel, the day before arrival, requesting an early check-in at 1 pm. They replied by a standard copy & paste answer (see below)

Dear Mr. Goldorak,

Bonjour! Selamat Pagi!

Thank you for your email.

We have noted your request for early arrival at 13:00 hrs. We wish to inform you that our standard check-in time is at 15:00 hrs, early check-in maybe requested however it will be subject to availability upon arrival. Rest assured that we will do our utmost to minimize the delay of providing your room. In the event the room is not available, we are delighted to provide our secured luggage storage to store your luggage and the all resort facilities are at your disposal.

Mr. Goldorak, we do hope above information is in order. We are looking forward to welcoming you at our magnifique resort. Should you require any further assistance, please do not hesitate to contact us.

Yes, thank you, I know the standard check-in time is 3 pm and early check-in is subject to availability…so that’s exactly the purpose of my e-mail to request it and you can answer yes or no!

- late check-out: when I arrived, I asked for a late check-out at 4 pm, having a flight out of DPS at 6:30. I was told it will have to be confirmed the day before. OK so I asked again the day before calling the lounge and I was told we’ll confirm it to you…and nobody ever returned me a call to let me know. So I asked again the morning of check-out and then finally I was answered it was no problem. This should not be so complicated IMO

- no drink voucher was given (not very important with lounge access but…)

- usually, in Asian top-tier Accor hotels, you always have fruit platters in room and during turn-down service some chocolates or sweets. Here…nothing. Several hours after my arrival, I saw a guy distributing fruit platters in some rooms but mine was not part of the distribution list. May be they considered some package tours holiday customers more important…

- the day I arrived (Sunday), they were playing vey loud music through speakers at the beach and at the pool area during the entire afternoon. Very annoying IMO and this is not Club Med but Sofitel Luxury.

- There is an espresso machine in the room and I had the unpleasant surprise to discover on my bill some mini-bar drink charges: THEY DO CHARGE YOU FOR THE ESPRESSO CAPSULES! They told me only the instant coffee is free. Unbelievable (1st time I see this in an Accor hotel) and completely ridiculous knowing that I could have had free espresso at the lounge all day.

Overall

In conclusion, superb hotel which I strongly recommend. You will have a top notch experience if you have club Millime access and a private pool. I haven’t seen the private villas but it should be wonderful. I will definitely return if I had to go back to Bali despite the few minor problems I mentioned above and which I hope they will address sometime.

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