review of Pullman Guangzhou Baiyun Airport

This was an unexpected one-night stay end of March, due to misconnection in CAN airport, rudeness and total lack of care from China Southern staff (and 0 English spoken from anyone in the terminal…yes, this is one of the biggest airport and hubs in China…). Normally airlines should take care of accommodations, but it was already a nightmare to simply get rebooked on another flight. At one point, discussions were going nowhere and I decided to take my fate in hand : I noticed a Pullman sign in the terminal, so I guessed there was a Pullman nearby and thought it was the best to do. Looking on Accor app, I saw that the Pullman was right in the middle of the terminals complex and so I booked a room in 2 minutes and went straight there.

From the hotel, CAN T1 is reachable by a walkway (50m). For T2, despite it is very close, unfortunately you can’t walk and need to use the free hotel shuttle that leaves every 20 min.

I checked-in around 3 pm. I was curious to see how I will be treated as a Diamond member for a last-minute booking, in a just reopened post-Covid China. Obviously, I was not expected but the check-in agent was very courteous and spoke well English. My booking was already in their systems. I booked an Executive room for 165€. My status was well recognized and acknowledged and he said that he was looking for a room upgrade and within minutes, I was upgraded to a nice Deluxe Suite ! This a big hotel with large volumes. Occupancy was obviously not very high. Drink voucher was given.

This is the lobby and area around :

Upstairs area and corridors:

The Suite was really enjoyable, facing an inner courtyard. The living room part had guest toilets. The bedroom part had a dressing room and a large bathroom with shower and bathtub.

Soundproofing was very good, which is very important for an airport hotel.

30 min after check-in, I was pleasantly surprised to have a nice welcome amenity bring to my room. I was not expecting this, for a walk-in booking (another lesson for non-compliant hotels !).

Another strong point of this hotel is the presence of an Executive lounge in this hotel. It was not very busy, but proposes a happy hour cocktail time. There was no buffet (I guess because of low occupancy) but they bring you some canapés to your table. There is a nice bookable meeting room in the lounge.

I had a very good dinner in the Chinese restaurant (there are several restaurants in the hotel).

I used the drink voucher at the bar in the main lobby.

Breakfast is taken in the main restaurant on ground floor. The buffet proposes a selection of Chinese and western options. 

Overall, a very good unexpected stay in this Pullman which offers nice rooms and a strong product. They handle very well ALL loyalty program and status (hello French hotels ???) despite a walk-in booking. I strongly recommend this hotel if you have to overnight in CAN.