Residence Inn Ottawa Downtown = Old and Tired

1   Not Recommended
1-Bdr Suite 2 Queen
April 5, 2019 by

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Residence Inn by Marriott Ottawa Downtown
 Map | 1 Review | 0% Recommended

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1-Bdr Suite 2 Queen

Liked:
Location
Service
Food
Amenities
Room
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Room
1-Bdr Suite 2 Queen

I tried the Residence Inn Downtown Ottawa for the first time as I needed a suite that could sleep several people and a kitchen.  I was not wowed in any way and my key takeaway is that for the vast majority of guests I would not recommend this hotel.  

Location

One of the few positives is location.  You are close to everything and within walking distance of the parliament and a shopping mall.  It is somewhat more centrally located than the Sheraton, Marriott, and Delta. 

Room

I booked the highest level room category which is the 1-bedroom suite with 2 queen beds so I would not be able to tell how generous they are with Platinum / Titanium / Ambassador upgrades.  Different room categories do not differ much in price so this room type is good value for people who need extra space because for a small extra you get a much more spacious room.  

If anybody thought the Sheraton Ottawa or Delta Ottawa are old and tired hotels, then they have not been to Residence Inn.  Our room is in need of renovation in the kitchen, bathroom, and needs new furniture except the beds were fine.  The shower was in a bathtub which is subpar although typical for old hotels.  I would also note that water pressure in the shower was weak.  More problematic is that the temperature controls did not seem to work because it was very hot even after shutting off heating completely.  We opened the windows all night; temperature was about 0 C outside, but the room was still hot. 

On the plus side the kitchen was functional and cooking equipment was available.  

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Dining

Breakfast is on the 4thfloor right in front of reception.  It was pretty crowded and not particularly enjoyable but staff was quick to remove dirty dishes, fortunately.  Breakfast was ok but not great in terms of quality and spread – better than TownePlace Suites but worse than Delta/Sheraton.   There were omelets, bacon, and diced potatoes available which was nice, especially with salsa and shredded cheese available.  However fruits were low quality and came out of a can with juice.

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Overall

All in all this hotel does not stand out in any way and most guests will probably overpay relative to alternatives in the city. However for those who really need a suite that can accommodate up to 6 people, who need a kitchen, and need to be downtown, then this might be a good choice for lack of alternatives, although a new Homewood Suites recently opened downtown and I suspect it will be far better than Residence Inn so I intend to try it in the near future.  For people who just need a bed then I would definitely suggest to look elsewhere and avoid Residence Inn.

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