Report: Ritz Carlton Los Angeles

100   Recommended

January 12, 2015 by EXPERT
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Short Review

I recently spent a couple days at the RC LA. I made my booking directly with the hotel manager following a snafu a few months back, and I was very impressed with the pro-active response I received. I was upgraded prior to arrival to an Executive Suite with Club access. While this no doubt colored my impression of the hotel, the upgrade was in response to a small previous issue so I see it as a general positive that the property went out of its way to retain my future business.

Anyway, I arrived around 4pm in a rental I had driven down from San Francisco. The door staff were able to return the car to me to the on-site Hertz office without any additional work on my part. Check-in was well-done and efficient, and the suite was outfitted with my "Ritz profile" preferences without having to request anything. The suites are massive--almost unnecessarily so--with a combination dining/living room, a corridor with one full bath, and the bedroom on the corner of the building. I was (1) surprised at the lack of a half-bath and (2) didn't particularly enjoy sitting in the living area as it was rather dark and poorly laid out. Nonetheless, it was a very comfortable and luxurious suite. In particular, the bath area is really world-class; separate tub and shower in a "shower room," dual vanities, TV in mirror, and a plethora of accoutrements (loofah, bath salts, etc). I also peeked at a couple standard rooms and junior suites, and would frankly prefer a junior suite for my next stay.

The Club lounge has been knocked a bit on this forum but I think the criticism is slightly unwarranted. First, the upsell is $100, not $125-$150 as is the norm in Boston/DC and NY, respectively. Second, the service is easily as good as these leading American Ritz properties. Third, I thought the alcohol selection was perfectly fine: A couple of local beers, three whites and reds (better whites, by far), and Chandon sparkling wine. Additionally, they have a pretty comprehensive selection of liquors and cordials and are very liberal about pouring drinks (and making late-morning mimosas...). The food offerings varied, however. Depending on the day, it ran the gamut from a couple of wraps and vegetables to a full appetizer spread of skewered chicken, samosas, lamb chops, and so on. The quality was always high.

Otherwise I didn't utilize many other hotel services. The pool area, on the roof of the Ritz and floor 26 of the complex, is beautifully laid out with great views of the surrounding area. It's equally equipped for tanning, conducting business, or having a bite. I was disappointing that there was no real pool service--just one attendant picking up towels and the like. Perhaps this changes when the hotel is at full occupancy and it's not as hot.


Any other questions, feel free to ask. I hope this is informative.

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