Park Hyatt Vienna

100   Recommended
Park Deluxe View King
December 2, 2014 by EXPERT

 Map | 4 Reviews | 25% Recommended
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Park Hyatt Vienna
 Map | 4 Reviews | 25% Recommended

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Park Deluxe View King

Liked:
Location
Service
Food
Amenities
Room
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Room
Park Deluxe View King

We had a great stay here a week or so back for 2 nights booked on cash+points. As usual, the full review with lots of pictures is on our website. Below is a briefer version (although some is copy and paste).

Getting to the hotel
We took the S-bahn from the airport (much cheaper than CAT train) to the Wien Mitte and then a taxi from there. Taxi was more expensive than we anticipated for such a short journey, but it would have been possible to connect to the U-bahn to Bahnhof Herrengasse and then walk.

Initial Impressions
The building is beautiful and has been very sensitively restored. Public areas are impressive - the lobby, lounge, bar, smoking rooms all welcoming places and the cigar room doesn't even smell despite heavy use the night before. On arrival, we were shown to our room for check-in, which is always welcome. Staff were very friendly and professional throughout the stay.For diamond amenity, we were offered points, something sweet or wine (we chose the latter and requested white, which was delivered within 30 minutes). We asked about breakfast and were told it was included downstairs or through room service (up to €33pp).

Room

We were advised that we had been allocated a Park Deluxe View King (and that this would be the standard diamond upgrade). To be honest, on our later tour, we viewed a Park View King and it looked identical. There isn't much of a view, so I wouldn't worry too much about upgrades, although it's often nice to not have a courtyard room. Regardless, the rooms we saw were of a good size. A small entry hall has a very useful walk-in wardrobe on the right hand side and entrance to the bathroom to the left. Straight ahead was entry to the bedroom, which had a small seating area with sofa and chair. On the table was a fruit bowl with some ripe plums (not exciting but tasty) and the minibar was housed in a drinks cabinet. The TV was elegantly concealed by a sliding mirror - the best place for it in our opinion! Behind the comfortable bed was a large desk. Unfortunately no international power outlets were available, although an universal adapter plug was in the wardrobe. Curtains and blinds are electronically controlled from a switch by the door or by the bed, but also are set on entering the room depending on the time of day. One other problem was that the air-con was somewhat feeble - we were too hot at night despite turning the fan up and the temperature down as far as possible.

The bathroom was a highlight of the room - twin sinks, beautifully packaged Blaise Mautin toiletries in silver (and a better aroma than many) and a wonderful temperature controlled bath. The rain shower was set in a large enclosure, although our shower flooded the floor the first time we used it. After mentioning this to Monique Dekker (GM) during our interview with her, this was fixed within hours.

We also saw a Park Suite, which would be worth the upgrade if entertaining or travelling with children. The walk-in wardrobe area was much larger and the room had a completely separate lounge area complete with dressing table. Bedroom was on the small side, but with a decent-sized lounge, that doesn't really matter.

Dining

Breakfast in The Bank restaurant was better than through room service. The restaurant itself is beautiful, service was very good and there was a wide range of high quality food available. Sencha tea is on the menu, but I was served jasmine after asking for it - turns out they didn't have any green tea and were hoping I didn't notice!

Room-service breakfast was fine, but the menu card was confusing. At the top it says the breakfast is €33 (the included amount if I remember the numbers correctly) and to choose 1 food item and 1 beverage from the list. Thus, if you choose orange juice and a bread roll, that would be your breakfast. We phoned to check and were told we could order fruit and an egg dish (although they had to check with someone and phone back), but then nothing else came, not even a bread basket. The portions were on the small side, so in all, we would recommend going downstairs for breakfast. Perhaps the card will be changed to say you can choose one food item from each section, which would help.

One night we shared a Create your Own meal (chicken, rice, mushrooms, tomato salsa) through room service (supplemented with salad and cheese from the nearby supermarket). This was delicious and highly recommended. Also, value was ok.

Leisure

The spa and leisure facilities were a real highlight of the hotel, especially for a venue in the centre of a European city. The gym is a decent size (although lacks a rowing machine) and offers cooled water and refreshing moist towels. Technogym provides a quality work-out experience and there is a range of weights and cardio equipment. Workout gear is currently not available to borrow.

Unfortunately, the sauna facilities are in the changing rooms and thus segregated. The hotel are considering bringing in times for couples to be able to use these facilities together, so request this if interested. Two dark, cocooning relaxation areas are available - the upstairs one has beds perfect for first class - so comfortable we could have fallen asleep in moments. Something missing was a bowl of fresh fruit, a selection of dried fruit and hot tea on demand. The piece de resistance is the stunning swimming pool situated in the old bank vault. The curved ceilings are atmospheric and day beds arranged in perfect symmetry. It's a pity there is no jacuzzi, but the water in the pool was warm and we always had the space to ourselves (room occupancy was 40%).

The spa offers a range of treatments and has a nice couples' treatment room, although the tariff seem a little on the high side. Perhaps offers will be introduced with time that will make the prices more reasonable.

Overall

Overall, a wonderful stay in a stunning property with surprisingly few problems for a young hotel. Monique Dekker has once again done a great job with the opening. We are already planning our return and look forward to seeing the new terrace, which should be open within a few weeks.

Areas for improvement
Air-con in rooms needs to be more effective at cooling
In-room breakfast menu needs clarifying
Allowing couple's use of sauna area

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