Park Hyatt Toronto

100   Recommended
September 11, 2014 by EXPERT

 Map | 2 Reviews | 100% Recommended
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Park Hyatt Toronto
 Map | 2 Reviews | 100% Recommended

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Liked:
Location
Service
Food
Amenities
Room
Stats

This will be a very brief report. I had two stays at this property this past week. Here are my observations:

Check In

Stay 1: Booked Park room on AAA rate, upgrade to Park Deluxe in the North Tower since I am a Hyatt Diamond member. Incidentally, this is the standard Diamond upgrade at this property.

Arrived from airport around 6pm. Doorman open door to the car and assisted with luggage but no real greeting or welcome to the hotel. Check in was quick and I declined luggage assistance.

Stay 2: Booked the Park room on the AAA rate and this time was upgraded to a Park Suite in the South tower. Arrived by taxi and still the same non-greeting/non-welcome to the hotel. Check-in was swift but this time I did elect for baggage assistance.

Room

Stay 1:

The room is tastefully decorated and Hyatt has done a good job in keeping the room looking fresh despite its age. The Park Deluxe King rooms have a sitting area with sofa, coffee table and 2 side chairs while Park Deluxe Doubles only have 2 arm chairs in the sitting area. Work desk features complimentary internet for all guests; the TV is a 42" LCD TV; and on the bed side table is an iHome clock/radio/iPod dock. The bathroom was well lighted but a bit dark given the black marble and dark wallpaper. No stall shower and very narrow tub.

Stay 2:

Booked the Park room on the AAA rate and this time was upgraded to a Park Suite in the South tower. Arrived by taxi and still the same non-greeting/non-welcome to the hotel. Check-in was swift but this time I did elect for baggage assistance. The room has a small living room with sofa and two side chairs, coffee table, and a work desk while the bedroom has a queen bed, a chaise longue and the only bathroom in the suite. The bathroom is large with dual vanities but there is no lighting over the bathtub/shower making that area VERY dark. The tub is larger in the suite. Two flat screen TVs and this room had nice exposure to natural light as the room overlooked Bloor and Avenue Roads.

Service

The service is friendly but not as polished as the Four Seasons across the street. There are no in-room coffee makers or complimentary tea -- one either has to go to the Lobby in the morning for the complimentary coffee or call room service and pay $9 for some tea. The hotel does have a house car which is good for a 2-3km radius on a first come first served basis which is a nice feature.

Spa

The Stillwater Spa is a very nice spa -- I wish I had more time to be able to use its facilities and enjoy a treatment. Lots of locals come as well.

Dining

Annona, the hotel restaurant, is quite good. I had the opportunity to have breakfast and dinner in the restaurant. The breakfast quality is very high as is the service. Food at dinner was equally good but desserts were small for the price and the service waned as the evening wore on. The Rooftop bar is one of the best features at the hotel and is a great place for a drink or three with friends while enjoying views of Toronto.

Tips

I toured the hotel with the Sales Manager and was able to view a couple of the larger suites and find that they don't seem to be worth the extra money as they are not overly large and do not have any other extras other than a little bit extra square footage.

Overall

Finally, the hotel is, supposedly, going to get a $60 million renovation some time next year as soon as Corporate approves it. I was unable to see the mock-up room but the North tower will be the one being renovated. Corporate is unsure what they will do with the South tower as the hotel is a bit large for Park Hyatt standards. My apologies for the rapid fire and short review -- there wasnt much more to say!!

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