Nice hotel, location ok, recommended, but would not stay again based on my needs

100   Recommended

Room 542 , Premium Suite 1 King Bed ...
January 9, 2022 by
The Shay
1 Review | 100% Recommended
Share
Save
Liked:
Location
 
Service
 
Food
 
Amenities
 
Room
 

{{ oRightNav.heading }}

The Shay
1 Review | 100% Recommended

Save

Share

Room 542

Premium Suite 1 King Bed ...

Liked:
Location
Service
Food
Amenities
Room

Stats
Room
Premium Suite 1 King Bed with Balcony

Check In

Check-in was friendly and efficient. Welcomed as a Globalist and informed us of our Globalist breakfast benefit, which is 25$ per registered guest at the "etta" café.

Room

We  booked the Premium Suite 1 King Bed with Balcony up front under the hotel opening "Suite on Sale" rate of 380$. The room is really very nice and modern, very comfortable bed and large bathroom with bathtub, walk-in shower and seperate toilet.

20211226_182955.jpg20211226_183033.jpg20211226_183043.jpg

Nespresso machine in the bedroom

20211226_183228.jpg20211226_183239.jpg20211226_183300.jpg

"living room" is seperated by a door and has it's own large screen TV with a refrigerator and small sink. Cork screw, bottle opener and ice box were there. Glasses though, especially wine glasses, were not there.

 

1_20211226_183006.jpg

1_20211226_183022.jpg

large bathroom with free standing bathtub, walk-in shower and separate toilet. 2 sinks.

On the 2nd day we had issues with the toilet, that it did not flush correctly. We called maintenance, who came very quickly as we left the room. It was not properly fixed as we found out the next day.

 

We had issues with warm/hot water. Upon arrival we wanted to take a shower and we thought the hotel had no hot water anymore. It felt like 10 minutes of letting the water run, until it was warm enough to shower. I don't like this "it felt like 10 minutes", and I really wanted to know. So the next day I actually timed, how long it took until water warm enough to shower was available. it was actually 6 minutes! what a waste of water.  while it would have been just ok for me, not for my wife, she had to let it run another 2 minutes

Screenshot_20211228-081212_Clock.jpg

 

Service

Service was very friendly and efficient. The whole team seemed to be proud of working at this new hotel and they did their best to satisfy all our needs.

 

Dining

We arrived after traveling roughly 18 hours, and after a 12 hour non-stop flight from ZRH. We had eaten enough on the plane and just wanted something small at etta's. We had dinner around 8pm, restaurant was packed. Vaccination certificate was required, although nobody checked this.

Food was excellent, I must admit. however in my view very expensive. OK, it's LA. But my wife and I shared a salad and 1 pizza, plus each had a glass of wine. Including tax and gratuity, this was 105$!

 

Breakfast was a disappointment! only the etta cafe was open with very limited availability of items. they were good, but also way too expensive. If it were not free for me as a Globalist, I would have eaten elsewhere. Simple things were missing in my view, such as joghurt. right accross the street there is a "coop" organic foods market and we purchased joghurt for ourselves, together with other items from the cafe and ate in our room. there is the possibility to eat in the restaurant though as well.

We were always slightly above the 50$ allowance (I included tip), but everything was removed from the bill.

if each person takes 1 coffee and 1 entré, then you are already practically above the allowance. A croissant for 5$ is outrageous.

 

20211228_071056.jpg

 

 

Location

it really depends on your needs. For a leisure traveler and for our needs, location was nothing special at all and we will not return here again, although the hotel is really nice. We will be back in the L.A. area in June with friends and wanted to try out this hotel vs the Andaz. I had reservations for both hotels, but cancelled the Shay reservations again for June. We'll opt for the Andaz, just for the proximity to Hollywood area

Overall

Overall, we had a very good stay. Upon check-out, I asked if valet parking is waived for Globalists, as it was not charged to my bill. If I recall correctly, it was 47$. They no, not waived, but due to the issues we had with the toilet, they waived the charges for us. Really appreciated.

 

The hotel is a "green" hotel. there may still be some kindergarden issues until the hotel is fully up and running. Main thing which really bothered us was the water temperature and the time it needed to heat up (see under "room")

 

we had issues with the a/c not functioning, but maintenance fixed it within 10 minutes (had to reboot the system in both our rooms)

123 Comments

123 comments and Y review