My Grosvenor Hilton EDI stay (very long post not stay)

100   Recommended

May 9, 2003 by
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Okay, here’s my report on my stay at the Hilton Grosvenor in Edinburgh, Scotland and a warning that it’s a long one. I had two stays there May 2 and 3 and then returned on May 6. I took the bus from EDI right into the city for 5 pounds return (round trip in Britspeak). The nearest stop is at Haymarket right across from the train. The very nice driver gave me directions to the hotel (straight ahead to traffic light and left to hotel). So far so good. As I approached the hotel I realized there was a flight of stairs going up to the entrance. Seven steps to anyone interested, so if you’re going to stay here pack light. I dragged my roll-on up the stairs and was greeted by the very friendly staff. I had booked a special rate of 49 pounds per night which included buffet breakfast.

My check-in was quick and then I was told I was across the street at the Club annex. The duty manager carried my bag back down the seven steps, across the street and up the two or three steps there. I had read someone’s report on the elevator in this hotel only holding two people and thought it was an exaggeration. It’s not and if you have a suitcase you really could do with knowing the other person well.

I was led to a room on the 2nd floor. I had booked a single and was it ever a single!! The room was about six feet wide and ten or eleven feet long. Actually the bathroom was the same size so I guess it had once been a decent size room until they decided to divide it into bed and bath. So much for Gold status or upgrade. After settling in I decided to call sandiego1k about our plans to meet later that night. Phone out of order. Well, I was exhausted so I just decided to fall into bed for a nap after fighting to open one of the enormous windows. Woke, dressed and went down to report the phone and ask for a taxi. Met up with sandiego1k, Belle3388 and friend and AJamieson. Had a great time. Upon return to hotel I was assured at the desk that they had someone right on the phone problem and it should all be in order by morning.

Next morning I enjoyed a nice breakfast and started out to see the town. I met up with the other FTers and we roamed around EDI for the rest of the day. Returned to my lovely little room and found a note on my pillow saying they were changing my room because the phone could not be fixed and to check for more info on the telly. Well, the telly wasn’t working either so once again I went down to make contact with a human being and after much calling around the duty manager showed up again (same one who carried my bag over on arrival day). He was very apologetic and said they were moving me to a new room and he would help me gather up my belongings. In true FT style I’m already imagining the upgrade I’m going to get for this inconvenience. He led me across the hall to----a duplicate of the room I had just left!! I guess they showed me. Anyhow, I decided I was going to take another nap (I’m not as young as I used to be and the Hilton was exhausting me with all the moving around and going up and down stairs). This bed wasn’t just narrow it was rock hard but I was tired. When I woke later I decided I was going to complain on my way out. I was stopping at the desk in the other building anyway because sandiego1k had lost a bracelet and she thought it might have been left in her room when she stayed there Thursday (I might add in an upgraded room). I told them the room was horrible and I had been very inconvenienced and that I was coming back on Tuesday for a night and I didn’t want to be put in a prison cell again. They wanted to move me again right then but it seemed too much to do the whole thing again. Then I asked (very politely of course) for them to get me a cab. I went out to stand at the top of those seven steps to wait for the cab. Well, cabs came and cabs went and each seemed to be looking for other people. I was getting pretty desperate now and was ready to say I was “MacMillan” or “MacKenzie” or whatever. It had become a great ice breaker with the people who came and went as their names were called out while mine was not. I went back inside to see who they had ordered the cab for. I mean if I had to change my name I was ready. The same duty manager (boy, he must have dreaded the sight of me coming through that door) went out with me to try and get a cab. It actually became hilarious as he argued with one cabbie who said he had been called for another party and would not take anyone else. The other party had already left in another cab so this guy just went off. Eventually I got a cab, joined the FTers and had another great night.

Next day I took the train north to the Highlands to visit cousins, returning Tuesday to the good old Hilton Grosvenor. Once again I dragged the suitcase up the stairs and once again the check-in was friendly and prompt. I was given a room in the main building and was asked if I needed help with my suitcase. I asked if there was an elevator to the 2nd floor where my room was and was assured there was so I said I could manage. Little did I know!!! When I got off at the 2nd floor I began a long walk down the hall. In the distance I could see a flight of stairs but I said to myself it was probably just a service stairway and my room would show up before I ever got to it. Wrong!! This time there were about ten stairs going up and then another long hall. Now I’m bordering on hysteria. I finally get to my room and I’m afraid to open the door. I don’t have the strength to drag the suitcase back to the desk to complain and I’m not sleeping on a cot for another night. I insert the key, push the door open and am greeted by a huge room. It has a couch, two chairs, a queen size bed, windows that seem to be two stories high. In other words I’VE BEEN UPGRADED!!!! My only regret was it was already evening and I was leaving early the next morning. I could have really enjoyed lolling around this room. My rate for the night was 56 pounds 95 pence and included dinner and buffet breakfast. The dinner menu for this rate was pretty good, service in the dining room excellent and, all told, a most enjoyable meal. It was kind of amusing that everyone there seemed to be on the same rate as me as we were all dining alone and from the same menu. Would I stay there again? Yes, if I could get a cheap rate and a decent room. The help were all very nice and aside from the broken phone and telly, the taxi incident (which wasn’t Hilton’s fault), and all those stairs to climb, it was a good stay.

Yes, I usually do see the glass half full and no, I didn’t ask for an upgrade on check-in the first night. I’ve never had to before so it didn’t occur to me to do so. Definitely a learning experience. On a more cheerful note, these were stays #8 and #9 on my mad run for Diamond in 10 stays as per my other Hilton posting a while back. I think I’ll just go and check-in at my local Hampton Inn and be done with it. After all, they have an indoor pool and they’re only about three miles away from my house.

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