Maybe it was just timing.

100   Recommended
September 29, 2015 by

 Map | 1 Review | 100% Recommended
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Element Harrison - Newark
 Map | 1 Review | 100% Recommended

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I have stayed at other Elements overseas so I was excited to try this one. That hope was short lived. Called the hotel when we landed. Asked the lady at the front desk where to meet shuttle. She said all shuttles picked up at P4. When I asked her where that was she said she didn't know. I would have really thought she would have said let me ask someone else but that didn't happen. Not a big deal. We called once we got to P4 (take the Air Train btw) and we were told the shuttle was on its way. We already knew from checking prior to our trip that the shuttle was reported to run every 30 mins. 45 mins later the shuttle van showed up. No explanation no apology nothing. It was a very quiet ride to the hotel which took all of 10 mins. So why the 45 min wait? When we arrived at the hotel the shuttle driver didn't even bother to get our bags out of the back. He did however carefully get his take out food and get it safely inside. Ok we all have bad days so maybe this was his. Both my traveling partner and I are frequent SPG Hotel stayers. Not once did the front desk clerk greet us. No pleasantries or anything..! The clerk actually never even spoke a word to me. In the end I would say the hotel is everything the Element is supposed to be. Very nice, clean and new. The location couldn't be better. Plenty of parking and public transportation close by. The human factor here could certain use some serious work. People who have been traveling all day and dealing with everything that comes with that don't deserve to be treated like we were. With SO many other choices close by I'm not sure I would do this again. As a side note I would like to add that the day crew was a completely different story. Everyone was VERY pleasant and outgoing. From the front desk crew to the lady working the breakfast area and even the shuttle driver. Maybe I caught the night crew on a bad day. The people this morning are more like the other Element employees I have encountered around the world

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