Mandarin Oriental New York - WOW - Great Stay!

100   Recommended
Premier Central Park View...
July 23, 2019 by

 Map | 1 Review | 100% Recommended
Share
Save
Liked:
Location
 
Service
 
Food
 
Amenities
 
Room
 

{{ oRightNav.heading }}

Mandarin Oriental New York
 Map | 1 Review | 100% Recommended

Save

Share

Premier Central Park View...

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Premier Central Park View Room

Location

We split our trip into 3 nights near Central Park and 3 nights near the World Trade Center. During our Central Park stay, we chose the Mandarin Oriental New York because of the great reviews, views and pool. Yes - it has an indoor pool!! It is one of very select few hotels in the city that does. And the location can not be beat. Walking distance to Central Park, it is also attached to the Shops at Columbus Circle / Time Warner Center including a Whole Foods. Super convenient!

Check In

Service from check in to check out and everything in between has been flawless. Upon arrival, we were greeted by the doormen where they collected our luggage and directed us to the 35th floor for check-in. At check-in, we were given an upgrade to a Premier Central Park view room on the 45th floor by friendly front desk staff because we booked through a travel agent that had access to MO’s “Fan Club” rates. She explained all the perks of the rate at the MO like upgrade at check-in, complimentary breakfast for 2 people, and $100 food or spa credit. 

Room

There is a separate elevator bank that take you to the rooms near the spa. After 7 pm, you have to use your key card. All the rooms at the MO are the same size but with slightly different layouts (except the suites - but they don’t generally comp upgrade to suites, so you gotta shell out money for those). Anyway, since we were there for our kiddo’s birthday week, they gave us a rollaway bed at no extra charge (which was greatly appreciated). There were a couple books in the room for the kids to use during our stay that we were able to bring home too. The king bed room was the perfect size to add a rollaway and we still had space to stretch out a tiny bit. The room is big for NYC standards and had a separate bathtub and shower. Online said they had some bathtub toys for kids, but when we called they didn’t have any - just bath safety items (whale themed nonslip mat, knee pad for the parents, spigot cover, drain cover, and thermometer) which was nice too and appreciated. We hardly heard any hallway or outside noise during our stay.

image5 (1).jpegimage4 (1).jpegimage3 (1).jpegimage2 (1).jpeg1_image1 (2).jpeg

Dining

We chose to eat at in-room dining for our breakfast and one of the dinners. The food is always excellent, but they sometimes forgot to bring certain items though they were quick to send them up when we called back. As for coffee - no, there are no coffee makers in the room. You can either buy coffee through room service OR if you call guest services, they will bring you an old school coffee maker and coffee grinds (the maker and coffee arrive separate) so you can make your own coffee. These are not pods, so you kind of had to experiment a little with water and amount of grinds. For us, 2 bottles of drinking water and the entire bowl of coffee brewed the perfect cup of Joe.

Amenities

Another perk of the hotel is its complimentary house car available to all guests on a first come first served basis within about a 10 block radius. We had the same driver when we went to Times Square for the M&M store and then again a different day to Nobu Fifty Seven. It was such a great service to have a friendly and professional driver available for these trips. He was awesome! Nice small talk conversation and even gave us some helpful tips for our visit. There are also water bottles and wet wipes in the car. Don’t forget to tip - these guys deserve it! Really refreshing, especially after experiencing some not so friendly or professional uber drivers. FYI - the MO car service doesn’t pick back up though, only drop-off service.

And last but not least, the pool and fitness center on the 36th floor. It is open to all guests. It’s not huge, but quite adequate. Attendants check you in on your first visit and then remember you the rest of your stay. There is a fruit tray right outside the pool and an infused water dispenser in the fitness center. The pool is a long narrow lap pool that starts at 3.5’ and ends at 4’. The attendants are also lifeguards so they watch you while you swim or play. They even had a couple kick boards, pool noodles, and toddler life vest you can borrow during your swim. They also check to see if you need any water bottles when you leave. We were super impressed with the amenities and the staff.

image6 (1).jpeg

Overall

Overall, we could not have asked for a better introduction to NYC. The Mandarin Oriental New York was the perfect 5-star hotel for our stay. We are now continuing our stay near the World Trade Center and wish we were back at the MO. The staff, service and amenities just cannot be beat! Thank you for a great stay!

8 Comments

This review lives in the Family of 4 Spring Break ORD-NYC in F on AA, Mandarin Oriental NY, and Conrad NY thread.
8 comments and Y review
Comment In Thread

Hotels you may also be interested in