Ibis Styles Toulouse Blagnac Airport - Dirty - Insulting customer service

1   Not Recommended
February 18, 2017 by

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Ibis Styles Toulouse Blagnac Airport
 Map | 1 Review | 0% Recommended

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Liked:
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Amenities
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I often need to stay a night near TLS. After sampling the Pullman (bad) and the Ibis (bof) I tried the Ibis Styles, opened in December 2016. I am not a serial complainer and there are plenty of hotels I gave good reviews on this forum. But the Ibis Styles Toulouse Blagnac Airport was my worst hotel experience since a long time. And is the worst of a bad bunch around Blagnac.

 

Check In

The check in experience was not great. The poor employee was clearly new and without experience. Which is fine except the hotel management left her on her own on a night shift. Thus she was out of her depth regarding Le Club Accor Hotel benefits ("Voucher drink ? Euh I was not given informations") and questions other than where is the lift and the breakfast time.

 

Room

The room is small, which is par for course for an Ibis Styles. The heating is on and while it could be turned off, there was another vent panel pulsing hot air that could not be turned off. Thus it was not possible to decrease the 24 degrees temperature in the room other than by opening the window, in February.

The bed was stained, and the shower cubicle are dirty. They are in process of being renovated, but the work was not done prior to opening. 

IMG_0042.JPGIMG_0043.JPG

 

The pictures speak for themselves. Due to the very late hour and my very low trust level into the receptionist, i then proceed to bed and slept with my clothes. 

Dining

The breakfast quality and choice is poor, low quality products. It is not worth it.

Location

The hotel is located 800 meters from the proxipark P1. It seems that it is possible to walk, I could not comment as I used a Uber due to the winds and rain. There is a Subway on the other side of the hotel. 

Overall

I complain obviously about the poor experience the next day, at check out. The receptionist apologised but emphasise I should had came back when discovering the dirty bed, even that it was too late and I was tired and ready to go to bed.

I was later given 16 (sixteen) Le Club points by email as compensation. I answered back considering that I found the amount more than disappointing and was left without response. I find this insulting. 

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