Hyatt Regency Kathmandu - Best 5-Star Hotel In Town

100   Recommended

Regency Suite
June 21, 2018 by
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Regency Suite

Liked:
Location
Service
Food
Amenities
Room

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Room
Regency Suite

I stayed 8 nights at Hyatt Regency Kathmandu earlier this month on a category 1 point redemption 5k pts per night for a very low total 40k pts for my stay.  Because my stay was over 7 nights, I could not use a Globalist Suite Upgrade award, but I got a suite upgrade nonetheless which was great.  If I had booked with cash, the rate for the basic room was around $120 USD per night a few months in advance, and about $160 USD at the last minute. The suites are sold for considerably more than the basic room, over $400 USD per night for my dates and also for random dates in the future, based on what I can see.  They only have 4 Regency Suites and my Hyatt Concierge told me in advance that none were booked so I had good odds of getting a suite upgrade despite not using an upgrade award.  The large price difference between suites and basic rooms might shun people away from paying cash for those suites, depending on the season.  Anyway, getting a suite which would cost over $3k USD in total for my stay, with lounge access, and all that for only 40k points and not even using an upgrade award, all I can say is that this is awesome value that nobody can complain about.  This hotel is not perfect however, so it is with the modest points price tag in mind that the issues I mention below should be considered, rather than being interpreted as complaints.  It’s not a luxury hotel by Asian standards in other countries, however one needs to consider the local market.  I have not stayed at other hotels in Kathmandu before, but everything I read points me to believe that the Hyatt Regency is the best 5-star hotel in the city and there is limited competition from international hotel chains. 

Location

Upon arrival, we took the taxi from the airport to the hotel.  It was very cheap but it was a lot of hassle getting swarmed by drivers offering a price. Once we arrived at the hotel we found out that Globalists get free taxi transportation from the airport to the hotel, which would have been a more peaceful way to transit to the hotel.  The return back to the airport at the end of our stay with the hotel car was far more pleasant.  The location of the hotel is only 500m from Bouddha Stupa.  I personally liked the location because the hotel sits on expansive quiet grounds away from the chaos in the city center streets. They even grow their own herbs on site; I saw chives, oregano, mint, etc.  

 

Room

The suite we received has a living room with a cathedral ceiling which gives a great feeling of space.  There is also a half bathroom of a decent size on that floor.  The bedroom is upstairs.  In the immediate area off the stairs there is a small sitting area overlooking the living room.  Then the bedroom is two more steps higher.  There is limited natural light coming to the bedroom from the living room and because the bedroom is far away from the living room window and not on the same floor, it can be a bit dark.  The full bathroom is also upstairs.  It has a shower with good water pressure, but I found the water temperature to be unstable at times.  There is also a bathtub in the bathroom and overall the bathroom is in decent condition built with good materials – it was probably renovated recently.  The bathroom door is a sliding wood door with no lock.  In general you can see the room is a bit dated and rustic.  The hotel was built in 2000 and starting to show its age but generally well maintained. A lot of the furniture is wood, and the room has wood floors throughout which I like.  You won’t find international power plugs in the room and you won’t have convenient power by the bed side, or USB ports anywhere.  However once again keep in mind that this is Nepal so it should not be interpreted as a negative point relative to other hotels. It’s just that if you expert state-of-the-art luxury rooms here based on experience in other parts of Asia, there will be disappointment.  

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Dining

Breakfast in the restaurant is offered for free for Globalist members.  The buffet is nice, but it is a notch below breakfast in other countries in Asia.  They have several Indian options in the buffet and some rotation from one day to the other, which is good.  They also have a noodle or a rice dish available, but no hot fish or meat dish like in many breakfasts in southeast Asia.  They have a made to order egg station and a dosa station, but no noodle station.  They also have a juice station where they prepare your juice based on the fruits or vegetables that you want, which was very nice and healthy.  We ordered room service a few times.  The price was reasonable and the taste was ok but not great.  

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The Club Lounge has happy hour from 5:30pm to 7:30pm and we enjoyed spending time there. It was usually fairly busy but not to the point that you could not find a table.  They have a choice of two red and two white wines, in addition to several spirits including local Rum and local Brandy which is a nice touch.  They have veggies and bite-size cold options, in addition to three hot options.  The hot options changed every day; for example they had seafood balls, chicken tikka, small cheese tarts, an aloo dish, fried chicken, potato balls, etc.  I found the cold dishes to be of very good quality whereas the hot dishes were sometimes so-so and less healthy stuff.  

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You can also have breakfast in the lounge even though there is no food there at all in the morning.  At check-in they explained that if we want to eat breakfast in the lounge, we can tell them what we want and they will go downstairs to the restaurant to bring us back our order.  Given the lack of buffet in the lounge, it makes breakfast in the lounge even more quiet than a regular lounge breakfast and a stark contrast to the busy breakfast in the restaurant.  On the last night we went to the Indian buffet dinner in the restaurant.  Given that I was not wowed by room service, I had modest expectations for the dinner but I was pleasantly surprised.  The buffet had several cooks on site and the head chef making the rounds to all customers to ensure they enjoyed the food. We were impressed and if we had gone to the buffet earlier during our stay, for sure we would have gone a second time.  

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As a last comment regarding food, I would note that we were not sick during our stay, which is not something I take for granted in that part of the world.  

Service

The service at this hotel is friendly and staff genuinely try to be helpful, particularly in the lounge and also in the restaurant. Several people came to see us in the lounge to ask if anything was going well, including chefs asking if food was to our liking during happy hour, similar to our experience in the dinner buffet. There were some minor service miscues however, for example one time after waiting 90 minutes after making a room service order, I finally called to ask when we would get our food and they told us that they forgot.  The next morning a manager came to our table during breakfast to apologize so they went out of their way to show they were sorry.  Housekeeping was so-so and probably the weakest point of our stay.  You could see in some spots that the cleaning was cursory, and also occasionally we had to call because they forgot to restock soap, tissues, towels, or bathrobes.  While not directly related to service of the hotel, there were a few power outages on a few days, but all of them were of a short duration and the hotel’s backup generators turned on secondary lighting in public areas.  When it happens while you are in the elevator then it’s a bit more problematic however, but as I said the power always came back within a few seconds.  It looks like the infrastructure in Nepal is still a bit fragile following the 2015 earthquake.  

 

Amenities

In terms of amenities, the soap, shampoo, body wash, etc. were from an unknown Indian brand and not my favorite at all.  Wifi was a bit slow but generally working better than I expected, without interruptions.  

 

Overall

Overall I recommend this hotel for visitors to Kathmandu, and even more so if you have Hyatt status.  You will get great value particularly if you book with points.  The hotel is far from perfect but I do not think there is better elsewhere in the city so if I return to Nepal in the future I will book at HR without feeling the need to shop around.  

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