Hyatt Place Edmonton-West Opened January 2017

100   Recommended

July 25, 2017 by
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I recently had two short stays at this hotel.  I was told it opened in January so everything is quite new.  The hardware is excellent.  The rooms look good and everything is very functional.  The only drawback is that on the first stay I was near the elevator and soundproofing is not very good so I was disturbed by the noise made by some guests.  I did not get any upgrade on the first stay despite the hotel not being full and a few room types were available online.  I did not ask for an upgrade because I did not mind too much.  The check-in staff still requires some training because they were not familiar with the cash & points option.

I filled out the online survey after check out of my first stay and the hotel management contacted me to thank me for my comments.  They pointed out to me that upgrades are not part of the Globalist benefits at Hyatt Place, which I was not aware of, so my expectations were too high.  It was my first stay in a Hyatt Place, anywhere in the world.  

On the other hand, given that it was my first stay in a HP, I was positively surprised by the quality of the breakfast.  My expectations were much lower.  Honestly, the HP food quality is better than comparable hotels in the Starwood or Hilton chain.

They went out of their way during my second stay to make it better.  They upgraded me to a corner room on the top floor so very far away from the elevator.  My stay was great.  

So despite some minor quirks and growing pains, I can see they try to improve and value their customers so I would return.

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