Hit and miss, but would likely stay again

100   Recommended

Room 1422 , Corner king
January 1, 2017 by
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Room 1422

Corner king

Liked:
Location
Service
Food
Amenities
Room

Stats
Room
Corner king

Check In

Check-in was as it is in every Hilton property. We were welcomed and our Diamond status was acknowledged.

We'd booked a basic king rooom and received an upgrade to a corner room (812). Diamonds also get 20% off beverages in the bar (this property has no executive lounge), free breakfast, and the two bottled waters were delivered to the room after we were up there.

Room

Our first room just didn't work out too well. The big issue was heating: there wasn't any. We spent a very cold first night in the room. The next day we asked them to look at it and maintenance came up to investigate. Turns out the heating was actually shut off in the wall (the hot water line). It was also pretty much fused shut. They had to bang on it a bunch and finally got it open, which made me think it had been off for a long time for a reason...

Second night we cooked. Didn't matter what the thermostat was set to, the room blew heat.

There were also housekeeping issues with the first room: a red solo cup behind the TV stand and hair in the bathroom.

Requested a new room and got 1422, another corner room, and they comp'ed our parking for the stay.

The heating worked perfectly in 1422. Unfortunately it also had housekeeping issues: the garbage in the bathroom wasn't emptied.

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Service

The front desk staff was very nice and helpful through our issues. No complaints at all about the helpfulness of the front desk staff, and even the parking attendants were nice.

Dining

We only had food in the lobby for breakfast. Diamonds get the full buffet breakfast which was about on par with what you see at a DoubleTree. Eggs, bacon, sausage, pastries, oatmeal, waffles, etc. The only downside is the wait staff pretty agressively pushes for a tip on the free breakfast.

Location

It's in Glendale. There are a lot of Hilton properties in LA, most of them crappy and expensive. LA is a driving town anyway, so staying in Glendale isn't that big a deal.

On the plus side the Crab Boil Ave. restaurant right next door is surprisingly delicious, and there's excellent coffee at Higlight Coffee about a 7 minute drive away.

Overall

The hotel is recently remodeled so the public spaces and room are nice. It was a cosmetic refresh though, there are aspects of the room that are still worn (tile in the bathrooms), and the elevators are comical. They work, but boy do they shimmy and shake on the way up and down!

We paid $110 a night for the hotel on the MVP rate which was a screaming deal, even when you throw in a $19/night parking charge. Despite the room issues the hotel was fine overall and we would stay there again if we were in the LA area.

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