Hilton Omaha

Perhaps the best hotel in Nebraska.  One of the rare Four Diamond hotels for this region, and let's be honest, it's not a region of Five Diamond hotels.

Check In is a breeze, the hotel's updated to the Hilton Digital Key system.  The staff are friendly, and work very hard to see that your check-in needs are taken care of.  They don't really have a definitive HHonors check-in.  At least, not one that's stanchioned away from the general public.

Be sure at check-in to get key access for the 8th floor HHonors lounge.

The biggest negative of the hotel is it's long design and room layout.  Some of the room numbers go into the low 100s.  If you have a room at the end of the long hallway, the walk rivals that of a giant Las Vegas hotel.

The rooms have a modern Hilton franchise design.  Remodeled in 2011.  They have 600 guest rooms.

I had a standard room with a view of I-480 and downtown.  The room was very clean, but had a few maintenance issues.  The bathtub was beat up with rust marks and scuffs.  The tub would never completely drain....there was always standing water during a shower.  Their toilets tend to clog easy, and my room needed a plunger.

The room lacks sufficient bedside electrical outlets, so I had to pull out the multi-outlet waber strip.  In room, the wifi was sporadic and slow.  The television had a large selection of digital channel offerings on a wide screen HDTV, but many of the news channels had signal issues where you'd see programming just stop, or cut to black.

I found the bedding quite comfortable, but the bathroom linens to be subpar.  I even asked if the towels were new, straight out of the box, because they have so much lint that it seems as if the bathroom towels were never washed before first use.

Housekeeping never seemed to check the closet.  They routinely didn't replenish laundry bags, or laundry tags.  For $60-90 worth of laundry every three days, you'd think this would be a lucrative enough venture for the hotel to have a greater attention to detail when it came to making laundry services available.

Service is enhanced by an SMS Text service where you can text the front desk and management for any mundane question.  Great to know things like restaurant and lounge hours, shuttle times, and even to help in extending my stay for a night.

I love the text service, it's like having a hotel concierge at your fingertips.

I found the housekeeping service to be first rate.  They generally had such great attention to detail, and when I would see them in the hallway they were very friendly.
The valets seem overworked and overwhelmed.  I don't even mess with valet parking, because the parking entrance becomes easily congested and the self parking is easy enough.
Restaurant and bar service was hit and miss.  Some servers really excelled.  Others were lackluster and need to seek another career.

The HHonors lounge on the 8th floor needs better access checks, as it was obvious during my stay there was a lot of key sharing amongst scofflaw guests.  I wish the hotel better policed access to the club as it was entirely too crowded and just not a comfortable setting.

Dining is average.  I think the Liberty Tavern averages about 2.5-3 stars on Yelp.

Service wise, I suspect they have trouble with a revolving door of server staff.  Rarely do I see the same faces on return visits to the hotel and restaurants, and it shows.  They could really work to improve service at the hotel's restaurant and bar.

The coffeee shop is embarrassing.  They serve Starbucks, but they're not a full-service Starbucks, despite having the space and the facilities to convert to a regular Starbucks.

The location is perfect for Eppley Airport, and events at the Century Link Center convention center and arena.  There's a 2nd floor sky bridge from the hotel, across 10th street to the arena.

The hotel is about a 5-10min walk to TD Ameritrade Park entrances.

Proximity to I-480 can be bothersome in some rooms, but I had no complaints about noise in my guestroom.