Hilton London Metropole

1   Not Recommended
September 28, 2016 by

 Map | 2 Reviews | 0% Recommended
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Hilton London Metropole
 Map | 2 Reviews | 0% Recommended

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Liked:
Location
Service
Food
Amenities
Room
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Check In

The hotel was playing host to a conference, which meant there was a queue at check-in.  The staff were trying to process people as efficiently and politely as possible but there weren't enough of them manning the desks.  

 

I was eventually seen by a very pleasant young lady who told me that my King Hilton Executive Room had been upgraded to a Family Superior Room.  She told me that this meant the room was bigger and I would have 2 double beds to choose from but it would not be in the same tower as the executive lounge.  I ended up saying that I would prefer to keep my original booking (mainly because I didn't need an extra bed and that alone didn't seem like much of an upgrade).  This seemed to throw her and she said that she would give me a King - when I checked she said that it was an interior room so I said that I'd prefer a room with an outside view.  This threw her again so it took a while to get the keys issued.  She did however give me a voucher for 2 bottles of water (redeemable in any of th bars or shops) and told me how to find the Executive Lounge.  It took 15 minutes from arrival to getting my room card.

 

Room

The room was disappointing.  It was clearly in need of renovation - the carpet was stained and furniture and bathroom tired - but it was a very good size with a big bathroom (separate bath and shower).  Unfortunately the TV did not work at all so I ended up going down to get another room.

The second room was in a different tower (as this was all that was available) but was a renovated room.  Size wise, it was tiny compared to the first room - even though they were supposed to be in the same category.  The bathroom was particularly small - walk in shower only, no bath.  The room design was poor (full length mirror away from a light source, massive sink, no shaving mirror), uncomfortable mini couch.  It didn't have the amenity kit or sewing kit offered in the first room.  The bed was very firm (too firm for my tastes) but the pillows were too thin.  It had a great view of London and everything was fresh and new but it was disappointing.

Sound proofing was very poor - I heard everything going on in the corridor outside.

Dining

I checked out the lounge, which was pretty good.  Decent offering of snacks and beverages, friendly staff who were eddicient at clearing plates.  Unfortunately there was a large group intent on drinking the place dry and being boisterous so I didn't stay long but I could see it being very pleasant when it's less crowded.

 

Location

Great location - 10 minutes walk from Paddington Station so a good alternative to the Paddington Hilton.

Overall

This was my first stay at the Metropole and I have to say that I wouldn't be rushing back.  The upgrade offered wasn't great, the room disappointing (especially for the rate charged) and the lounge overcrowded and noisy (although this isn't the hotel's fault).  If I have another early train from Paddington then I'll try the Hilton Paddington or the Mercure instead.

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