Hilton Boston Deadham

100   Recommended

Suite
August 3, 2003 by
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I just returned from a stay at this hotel and thought I'd post my experience and review here for others' future reference.

Check In

I arrived at the hotel around 8pm on a Saturday evening. Parking was free in their covered garage. There was no line at check-in and I was immediately greeted by two very friendly front desk clerks. They asked my last name and by the time I had handed them my Diamond card, they had already pulled up my reservation. They informed me that my hhonors number and ff# were already in their system. I was informed they had upgraded me to a suite (I hadn't even had a chance to inquire about the possibility of an upgrade before I was told I had been given a suite) and had my breakfast coupons for the full american buffet already in the roomkey jacket. I was quite impressed with their service, as I had read about some so-so stays others have had at this hotel, my expectations were not too high. So far, this was shaping up to be a great stay. It soon got even better. They informed me that I was staying in the newly remodeled Rhode Island suite, and since I would be the first guest to stay in the room since the remodeling, they were very much interested in my feedback. Now I was very happy. In all my years of travel, I have never been the first guest to use a room before.

Room

I walked down the hallway to my lobby level suite. The suite had french doors and upon entering the room it became immediately apparent that it was huge. Although not technically a suite because it was just one room, it was enormous. Out of curiosity my wife paced off how long the room was, about 25 feet more or less, and about 18 feet wide. The room was so big it felt like there was a dance floor in the middle. There was a halfwall that was about 4 feet in from the entry way on one side of the room. It comprised a wet bar area and closet. The room was obviously remodeled as the new carpet smell was evident, and everything looked great. It was nice to see an unused bedspread for a change. In the comment section of the reservation I asked for feather pillows if available, and a very quiet room. The bed had not 2, not 4, but 6 huge feather pillows on it.The suite was located along a hallway of conference rooms and there was a garden area outside the windows, so it appeared that it was in a very quiet area. Again. It was a rather odd layout to the room though. The bedroom/sitting area was like a dance hall, but the bathroom was the size of a postage stamp and not even large enough for two people to stand in at the same time. I wondered why they didn't take some of the excess space from the bedroom and make the bathroom a more manageable size.

Dining

After a quick unpack, we went to the lobby and inquired about any good local places to eat. Both clerks simultaneously blurted out Vinny Testa's which was about five minutes away by car. Vinny Testa's wasn't bad, the service was good, the portions were gargantuan, the prices were inexpensive, but the quality of the italian food was not as good as the north end in Boston. All in all, not a bad meal. Then we headed back to the hotel.

Service

This is where the stay started going badly. Upon re-entering the room, I went to put out the do not disturb sign, but could not find one anywhere in the room. I didn't think it was worth bothering the front desk for such a trivial thing, so I took a piece of notepaper and made my own do not disturb sign. I noticed at this point that there was no waste paper basket near the desk. Again, a trivial thing and not worth complaining about, but a minor inconvenience nevertheless. We watched tv for an hour or so then decided to read before going to bed. The bed was one of the most comfortable I've ever had at a hilton. Neither bedside light had a bulb, so I went around the room looking to borrow one from one of the many floor lamps. To my chagrin, many of the lamps were missing bulbs, the room was short about 6 light bulbs. I didn't feel like bothering the front desk about this at that point in time since I was able to swap two light bulbs for the bed side tables. I did plan on mentioning it to the front desk at check-out so they could fix the problem. Shortly after midnight, we were suddenly awoken by the blaring of the clock radio. I hate when other guests booby trap the clock, and as an experienced traveler, I should have checked before hand. It occurred to me that since we were the first guests to stay here since remodeling, maybe it was the maid or one of the construction crew guys playing a prank. I wasn't too happy, but again not that big a deal worth complaining about. At 2:30 a.m. we were awoken again frequently for the next hour or so with loud revelers passing by in the hallway. A bit frustrating since I had asked for a quiet room. Because the noise of the crowd would go about as quickly as it came, it also didn't seem worth complaining about. What would they have been able to do anyway, I thought. When we got up in the morning was when we realized that things were really not good. We neglected to inspect the bathroom completely the night before. Our shower had no shower head, it was just a pipe, and there were 4 holes in the wall where the large towels were supposed to be hanging. All we had were three hand towels and a few washcloths. The shower blasted water out of the pipe so hard that even with the curtain closed, some water splashed on the floor. I called the front desk who transferred me to guest services. Everyone was very nice and extremely apologetic. They offered to switch us to another room to take a shower, but we were a bit tight on time so I decided to stay put, make due with the firehose-like pipe, and suggested they just send a few towels to the room. The towels came immediately. We managed as best we could with the shower and headed off for a quick breakfast. Breakfast in the restaurant was a buffet, and service was quite good. The food included hot and cold items, pancakes, eggs, bacon, sausages, home fries, make your own waffles, fruit, toast, etc. The quality of the eggs was bad, they looked like a brick of eggs, but everything else was decent.

Overall

Upon checkout, they were apologetic and very nice and offered to take $20 off the bill which seemed quite reasonable to me. All in all, I'd go back to this hotel. Sure their quality control could use a little tweaking, but what faults they have are more than compensated for by their great attitude and excellent service. My only regret is that I didn't get to the hotel early enough to use the work-out room and pool. They both looked nice. My originally quoted rate was $89, so with the $20 they took off, it was a tremendous deal, especially considering the Hampton Inn down the road in Braintree was well over $100. I can definitely recommend this hotel.

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