Hilton Bali Resort as a diamond

100   Recommended
November 6, 2017 by

 Map | 2 Reviews | 50% Recommended
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Hilton Bali Resort
 Map | 2 Reviews | 50% Recommended

Save

Share
Liked:
Location
Service
Food
Amenities
Room
Stats

So this is a review of the Hilton Bali from a diamond status stay.

I booked 2 nights at the resort using points (25k a night vs some 1.8mln idr ++ a night). 

 

 

Check In

When I arrived to the hotel, there is a seperate check in desk for Hilton elites. I booked a standard room and was upgraded to a executive room. I enquired about a suite, but they couldn't provide one as an upgrade (I did check online and there wasn't any available) but I did get a further upgrade to a terrace executive room.

 

 

Room

The room was nice. It was located on the 7th floor away from the construction (they are remodeling one of the main pools currently). The room had a large king bed, desk with a chair, a sofa. In the bathroom there was a tub, seperate shower (rain down), sink and toilet. The terrace was (I would guess) around 20 Sq meters and had a table with 2 chairs and a large lounge bed. The view was quite nice of the ocean.

Next to the bed there was a power outlet. 

Overall the room decor was ok for a Hilton, but could use a tad of maintenance (it's quite humid in Bali and that shows). 

 

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Service

In regards to the executive lounge, I know there were quite a few questions and I'll try to answer them. 

 

As a diamond, I had access to the executive lounge and the benefits. Breakfast was served in the lounge or in the main restaurant buffet. For both mornings I went to the main restaurant which did not disappoint. Plenty of cold and hot option to pick from. The executive lounge also has a pool along with indoor and outdoor seating, lounge chairs and cabanas. Note that the pool is for adults (over 12 years old), so those with kids would need to use the other pools. Because of this, it was super quiet at the pool (other than the construction from the other pool) and given it was off season, there was no issues grabbing a cabana in the late morning.

Throughout the day soft drinks were available in the lounge, which were also served by the pool. There was ice cream (for purchase) and between 3-5pm there was afternoon tea (some small sweets) and 5-7pm there was canapés and drinks. This is where the major fail of the hotel is. I came from the grand Hyatt bali a few days before, and their evening spread included plenty of hot and cold starters, soup, salad station, main courses (from satays to burritos) and plenty of desserts. The word to describe the Hilton evening spread is pathetic. There were 2 types of small canapés, cookies, chips, and nuts. Nothing else. I've seen better spreads in the USA than at the lounge. It was really disappointing.

 

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Dining

Given that the lounge doesn't offer enough for dinner, there are a few restaurants to chose from at the hotel and they seem to have a rotating offer.

For instance Sunday, the Japanese restaurant has all you can eat sushi and teppanyaki for around 375k idr (if I remember correctly). For Bali this is on the high side, but given they had sashimi (tuna, salmon, squid, etc) and good teppanyaki (steak, lamb, shrimp, and lobster) it wasn't a bad deal. 

If one is on a tighter budget, they have an Indonesian restaurant serving up local cuisine for around 120k idr (yes, more than what's on the street, but given walking ro taxi fare plus find a place, price wise at the end its cheaper in the hotel including if you are traveling alone). And the portions were big. 

Overall

Overall, for the value of the stay on points, I would say it was a good stay. If I had a choice between the grand Hyatt and the Hilton, and assuming I have top tier in both, I would gladly choose the hyatt over the Hilton. But given that the Hilton was cheaper on points than the hyatt and overall the service was quite good (minus the lounge offering), I can't complain about the Hilton Bali.

 

Edit:

And to also add the wifi is painfully slow and unreliable. I didn't have signal in the room and where I did have signal, it would cut in and out. 

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