Good hotel and Friendly staff

The hotel is located above a hill about15-20 mins from the main square of the historical center.  From the square it is a about 50% flat surface and 50% climb.  The hotel is located in the Santa Ana quarters with a nice church nearly opposite the hotel and just behind the hotel, some local shops and lots of hostels and travel agencies and laundry shops. 

Arrived just before midday and there was just only another person at the front desk.  I was helped immediately by a very friendly associate. After going through the normal registration process (always a long one in Peru hotels), I was informed that I was upgraded to a city view room.  After checking if the room was ready, I was lucky that the room was already ready.  I was given a quick run down of my benefits as an elite member and than it was off to my room.  

The lobby if very inviting and there is in the morning period a nice serving of coca tea.

The room was located on the 3rd floor (down 2 floors from the hotel) and facing the courtyard of the hotel which is perfect place to enjoy after a busy day.  The bar/lounge and hotel restaurant is located on the same floor.  You have a great view of the city from this courtyard. 

The windows of the room are actually quite small, so there is not really much 'view' even if you have a city view room.  You have to be really at the windown to see down towards the historical center and depending on your location, you might be able to see the main square.

Room was spacious and clean.  The room had tea/coffee making facilities and upon arrival 2 bottles of water (not replenished - normal policy of the hotel). 

Bathroom was ok with a good walk in shower with good temperature and pressure. 

Wifi reception and speed was OK.  The only small improvement would be the temperature control unit, it seems to be both sensor movement sensitive (so it activates when you are in the room and moving about) and you can change the temperature.  But other than that, according to the unit, the control is mainly directly based on the hotel.  During my stay, since it was just turning from winter to spring, the it was initially set up quite warm, and strangely on the 1st night, despite setting it down to 12 deg C, it was just kept blowing out warm air.  However on the following days, still keeping it at the lowest temperature, it did not activate (which was good since the blast noise was quite high) anymore and the room was nice and cool.   

All the associates that I encountered were all very friendly and helpful.  They are always ready to help.  The same for the breakfast and bar staff. 

One of the outstanding staff were the housekeeping staff, they do help to keep the room tidy, for example, after the first night, after leaving cables and wire around the tables and some sweater on chairs, after coming back later that evening, the cables were all nicely wounded up and sweater hung nicely around the chair.  I had only expected this especially in countries like Japan or Korea, so I was very impressed with such detailed to attention.

Breakfast at the hotel was served from 5am until 10am which is very impressive for a non-airport property.  I guess this is to accommodate the number of guests that leaves most of the days early for their different activities around the area.  

The breakfast staff are friendly and helpful.  The variation of food is ok, with 4-5 different hot dishes.  One good thing, which might not be a liking to all, is that they do serve local hot dishes.  There is a good variaty of bread and pastries available.  There is an egg station available.  During my stay, I have never really seen the breakfast room to be crowded and if you are up later in the morning when the temperature rises, you can have your breakfast in the courtyard too.

In general a very solid good HGI property.  Outside of the climb when coming back from town, the other aspects of the hotel is very good especially with the friendly staff.  I would not hesitate to return to this property if I am in the area again.