FS Dubai Jumeirah Beach end of summer stay

100   Recommended

September 7, 2018 by
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This is a flagship FS property and comes with the typical FS good and the bad.  Service great in spurts.  Exemplary at fulfilling special requests and catering to food allergies.  Delicious F&B.  The legendary beds.

Check In

This was probably the biggest misstep of our stay.  The hotel had an approximate time range that we would arrive and check-in and I guess they were caught sleeping.  Anyone who has been to this hotel knows the lobby desk area is very small and not really made for waiting. 

We had to stand in line, then present documents and then they realized this was an in-room check-in FSPP booking.  The front desk person hurriedly gave us welcome drinks and escorted us to the 4th floor.  The guest relations woman joined us in the room.  It was almost like they had never conducted an in-room check-in before because we weren't prompted to sit, get comfortable, etc.  Everything happened in the room's main door area. Fortunately, things would get better during the stay.

Room

This was one hotel where getting an upgrade wasn't such a big deal since their sea views are marred by the various villas, sandbars and jet ski noise.  I would have preferred a Premier Skyline view room that didn't over look the valet temporary parking area and this is something I would definitely request to be away from.  

The room was decorated in a very neutral way.  Some would find it almost too plain compared to the shiny golden counterparts that exist in Dubai.  comfortable.  Very well appointed.  The plush FS mattress topper felt heavenly.  You really can't beat an FS for sleep quality and comfort.

Service

Service was excellent in spurts.  Some areas really shone like fulfilling special requests, pool attendants but there were some hiccups.

Service for the room was outstanding.  Every special request was fulfilled like extra water bottles, bath salts, etc.  Housekeeping came and went without us encountering them.

Pool and beach attendants were very attentive to find loungers, spread towels, bring the insulated ice bag of water and take orders for drinks, etc.  

Pierre from Seafu was a wonderful waiter.  Suggested drinks pairings for the various seafood and Japanese dishes.  A class act in being attentive and knowledgeable.

Service in Suq was impersonal.  Dishes were cleared but not really any friendly or distinctive service.  Some regulars got doted on by the suited management characters.  You can order anything you like (Arabic food, specialty eggs, breakfast sweet items) a la carte but you need to tell the service staff to put it through.  A small menu of a la carte items would help diners go beyond the buffet.

Dining

Seafu-  The Hokkaido sea urchin and caviar rolls were wonderful but their sashimi quality was mediocre for the prices.  Cocktails were inventive and delicious.  

Shai Salon - a beautifully decorated lobby lounge for coffee or tea.  Their sweet Moroccan mint tea made for a great nightcap.

Room service - Wagyu burger was delicious and they got the temperature just right.  The fries and onion rings were disappointing.

Breakfast at Suq - high quality offerings marred by poor, inattentive service.  Bakery selection was divine.

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Location

Close to everywhere but secluded and quiet.  You probably won't want to go anywhere considering the wonderful pools (indoor and out) and the beach area.20180831_173104.jpg

Overall

The resort is a very busy place, especially, on the weekends and it can feel a little (big?) impersonal with the 237 rooms.  The app works to get hotel things done and senior management will probably introduce themselves to you.  A great resort feel with a lot of trees, hammocks, some birds and tons of greenery.

Spa

The treatment rooms here are atrocious.  I don't know why anyone would spend major dollars here for a treatment and the owners should be ashamed they cheaped out for the spa treatment rooms.  They look like something you would find in a stripmall environment.  The blinds.  The UV sterilizer by the bed.  The only decent one is the couples treatment room with the bathtub.  Had a lazy therapist on a Friday night for the signature Pearl treatment but service recovery was forthcoming and more than apologetic.

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