Friendly staff, reasonable location

Since missing last year's Christmas market in Germany, I took the opportunity this year to visit.  I had initially booked both Hilton properties in Dusseldorf and this in Bonn - in the end I settled for this in Bonn because I've been so often to the one Dusseldorf and mainly because they just have me an advanced upgrade to an Executive room (even though I knew the additional benefit you get as an Elite member which was much better compared to the one in Bonn).  I was also curious to check out how the service and offerings were like since my last visit 4 years ago.

The property is located just at the edge of the (old) city centre next to the Rhine river and the river front park next to the Kennedy bridge.  About 5 mins walk from the hotel, there's lots of options of public transportation - mainly to visit the museum area and further afield to Konigswinter.  Walking from Bonn train station to the hotel is doable if there's not too many luggage or possible but taking the tram for 3 stops.  

It is about a 10-15 mins walk to the centre of the Altstadt area - which was convenient.  Other than that, the hotel is mainly surrounded by residential area and one side facing the busy road passing the Kennedy bridge.  

If you come with your own car, the hotel does provide it's own parking, but at quite a steep cost.  Parking on the streets is possible - but you will have to observe what rules apply as within that small area you have some streets (or side of the street) only for residents, some paid ticket (with different timings applicable) some with the blue parking disc.  There are some parking garages close by which charges a more reasonable rate compared to the property.

From the Hilton app, I saw that I was upgraded on the day of arrival to a riverview room - again more or less expected - I did for the sake of it, did an online check-in - again quite useless since at this property you not only have to drop by the frontdesk to show proof of vaccination but also fill in some health documents.  I arrived quite late, after 20h at the hotel and was helped immediately by at least what I noticed the front desk supervisor.  

I was given a rundown of the facilities at the property (again I ran out of time to use the spa facilities) and breakfast timing.  As an elite member, I was given 4 keycard like which can be used in exchange for items from the snack corner (next to the reception) or drinks at the bar.  This was at least to me an improvement (I did not remember having this from my last stay) - although I thought that they could have just added a small snack with the drinks (it was drink OR snack per card) without breaking the bank.  I was informed with lots of enthousim that I was upgraded to a very nice riverview room (I did find this amusing as this seems like some great upgrade) - I did ask about possibility to a suite, but as expected was turned down on this (I am not sure if the suites were free or not - I don't bother to check anymore, as it just leads to dissapointment).  I was presented to two small jars of a savory and sweet nitbits  - on this point I also found how it was offered putting the guest at a weird position - I was told to select one, but also added with you can take both if you want - why not just give the two items to the guest and if they don't one both or one of them, they can gracefully reject what they don't want.  Anyways, I just took the sweet one (nuts covered in chocolates).

I was assigned a room on the 4th floor - which sadly, turned out to be a non-renovated room - as it was the same furnishing as what I remembered from my last stay.  This means the room was yes, on the dated side, but luckily it was still functional.  

The room had a working desk and a small sitting area for one.  Other than that it was the usual amenities in the room - safe, iron, iron board and tea/coffee making facilities.  The only upgraded item in the room seems to be the availability of a Nespresso coffee system (on the first day, it was only with 2 capsules, on the 2nd day, I received four).  There was also a minibar (which was empty) and a large (glass) bottle of still water - which was complimentary for Gold/Diamond members.  

Sleep quality was good - with minimal exterior noise (it did get a bit of traffic noise later in the morning) and none from the interior.  The climate control in the room was good - they had physically two separate controls for heating and cooling - which worked well and with minimal fan noise.  

Internet speed was stable and worked well throughout the different part of the hotel.  The TV, on the smaller side (I guess the size of my computer monitor at home :) ) as usual offered local and international selection.  

The room (I believe all rooms at this property) came with a balcony - which in my case - faced the busy street.   Also I found the door leading to the balcony having a defect the hinge at the top holding it could not be secured even at the usual stand to open it as a door (this is basically the type of window/door that if you turn the handle to 180deg, it should open slightly, and at 90deg, open as a door).  Therefore I only just used it once - luckily the whole unit did not fall off - when leaving it in the door mode. 

As the view, outside of standing close to the window or going into the balcony, there's not much of a river view from here - it is more of a partial riverview room (which from what I can observe it most probably the case for 80% of the rooms here (including those with full river view).  the other 20% would be facing the building opposite the hotel and city. 

Bathroom size was ok - with a combined bathtub/shower option.  Water temperature and pressure was good.  Outside of that it was functional.

For me, this was the best part of the stay at this property - so far the only Hilton property in this part of Germany with a good spread and quality breakfast including sparking wine (sekt).  Was happy to see that they did not remove this item and also that they did add some additional options - like make your own health juice and an automated butter machine (which I think it perfect in reducing the use of packaged butter - and also my first time seeing such a device, normally you would expect such a thing in Japan, so was quite intrigued with it) 

Service was very good from the breakfast team - with sufficient staff to deal with the rather full hotel - clearing plates and refilling items.  There was also the possibility to do eggs to order - no notice/menu was obvious on this - but asking any team member is sufficient. 

All in all, the stay was good - with friendly staff and what seem to be some improvement in Elite benefits (since no lounge is available), of course more can be done to improve this, especially since 4 years ago you basically received nothing outside of the upgrade.  

For me I would most probably return to this property if I am in the area again - hopefully with better upgrades and benefits for HHonors elite members.  (which I still find the Hilton the Hague one of the best in trying to create this experience - when more or less in the same price range and level)