DoubleTree Toronto Airport West = Good Value for Diamond Guests

100   Recommended

King Executive Studio Sui...
December 3, 2018 by
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King Executive Studio Sui...

Liked:
Location
Service
Food
Amenities
Room

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Room
King Executive Studio Suite

Since my mini-review of DT YYZ West last year, I have returned three times, and this time for a longer stay of 4 nights and I thought I would provide an update about this property including pictures.    

Location

As mentioned before, the location of the hotel is a bit further away from the airport relative to other hotels.  At times I can catch the shuttle bus quickly and efficiently, but this time was far from stellar.  I called for the shuttle bus after I picked up my luggage at the airport and the driver did not show up until 40 minutes later.  He said he had been busy with loading and unloading other passengers.  There were several flight cancellations that evening and the waiting area at the airport was chaotic.  I saw the shuttle bus of other hotels pass by 2 or even 3 times by the time the DT shuttle finally arrived, and then when the driver finally showed up we filled the bus completely and one man could not even get in with his wife.

Room

During my previous stays at this property I had about 50% Diamond upgrade success to suites.  This time around at check-in I was not upgraded to a suite but I was aware that suites were available online.  Sometimes I do not ask because it’s no big deal, but for a 4-night stay I asked and in the end they upgraded me.  So it’s great that they did, but I wish it had been done proactively like in the past. As you can see on the pictures the room was refreshed recently.  It has two flat screen TVs on each side of the wall separating the bedroom from the living room but there is no door to completely close off the living room from the bedroom.  The bathroom renovation was well done and it looks good.  I like having a walk-in rain shower rather than a bathtub.  The part of the room that betrays the age of the hotel are the windows and the AC/heating system which is a wall unit rather than central air.  Also since it’s an older hotel, soundproofing is not great and we could hear people talking in the room next to ours.  

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Service

In an airport hotel, I generally do not notice service very much since I am quickly in and out.  However at this hotel the service in the restaurant and in the lounge was more friendly than normal.  Also I found housekeeping to be thorough and generous in refilling amenities, in addition to being quite friendly when you meet them in the hallway.

Dining

Hilton Diamonds have the choice of breakfast in the restaurant or in the lounge.  Breakfast in the lounge is nothing special but it’s adequate with standard North American offerings of fruits, yogurt, cereals, scrambled eggs, etc.  In the evening happy hour is 5:30pm-7:30pm with alcohol available for purchase.  For food you can have veggies, cheese, and hot food changed every evening for example there were samosas, chicken skewers, gyozas, mac & cheese, etc.  I found it to be a decent snack and at least for me it is convenient to have a lounge rather than many other hotels in the area having no lounge at all for example Hilton Garden Inn, Hampton Inn, or the other DoubleTree near the airport.  The lounge at Hilton is better than DT Toronto Airport West but you will pay a price premium there relative to DT.  

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The breakfast buffet in this hotel is above average for a North American airport hotel.  The fruits available were better than what one can normally expect, for example they had blackberries, blueberries, and even figs.  You can have made to order omelets and one morning they also had breakfast burritos which was nice.  Not that the restaurant was chaotic, but those who want a quiet breakfast should go to the lounge; when we were there, on occasion we were almost alone in there.

Gym

The gym has new equipment and is almost always empty when I go there, during this trip or previous ones.  

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Overall

Overall it’s not a luxury airport hotel but prices are often competitive compared to other alternatives close to the airport and you can even get BRG like I did for this stay (= 80 CAD); at that price it would be hard to conclude it is not good value.  So if you don’t mind the extra ride from the airport and if you can accept a less than perfect room, you will not be disappointed.  A Diamond suite upgrade, lounge access, and friendly service for less than 100 CAD is hard to beat.  But depending on dates if the price approaches the level of the nearby Hilton then the equation changes.

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