DoubleTree by Hilton Hotel Dubai - Jumeirah Beach

1   Not Recommended
February 28, 2004 by

 Map | 2 Reviews | 50% Recommended
Share
Save
Liked:
Location
 
Service
 
Food
 
Amenities
 
Room
 

{{ oRightNav.heading }}

DoubleTree by Hilton Hotel Dubai - Jumeirah Beach
 Map | 2 Reviews | 50% Recommended

Save

Share
Liked:
Location
Service
Food
Amenities
Room
Stats

Hi Beergut (aka Nigel)

I'm fairly new contributor to FT and this is my first post on the Hilton BB.

Anyway I thought I would own first experience of the Hilton Jumeirah with you and other FTers.

Check In

My first stay with the Hilton Jumeirah was when I was a Silver HH member about 18 months ago and was traveling with a fellow employee, a member of my team specifically. We had a very early arrival (around 1am) and checked in hoping to get my non smoking room preference.

No such luck, I was given a smoking room even though the lady at check-in reluctantly agreed that my non smoking preference was clearly stipulated on my reservation confirmation, made a fortnight earlier. Did I get an apology, oh no it was that room or nothing.

Service

Tiredness was getting the better of me so I accepted and trudged off to my room insisting that I would like to have a quick word with the duty manager and could he or she call or meet me asap. I was offered a very wishy washy acknowledgement that this would happen, had a quick shower a light snack but an hour later still nothing, I rang the front desk, to be told the duty manager was too busy and would call me when he was free. Too busy at 2:30am, I wonder, however I gave them the benefit of the doubt...

The following morning 7:30am getting ready to grab some breakfast, had I been contacted by the duty manager...nope...no call, no note under the door (nor a complimentary / goodwill breakfast voucher !) and no voicemail message.

Ah well perhaps that was too much to expect, after all I was a mere Silver HH member!

So I joined my colleague for breakfast, the normal idle chit chat.."did you sleep well" etc etc. Imagine my surprise when he mentioned he had been upgraded to a a non-smoking Suite. Well good for him, particular as he was staying on a restricted room rate and wasn't a Hilton HH member, but I must confess I felt a little hard done by. As a Hilton honors member staying on a fully flexible rate should I been considered for that or another superior room. Wouldn't that have been a suitable goodwill gesture.

Overall

Anyway filled out a comment card but never did hear back...

No too impressed on my first....however the saga continues...

I have posted a few details on my subsequent visit as a Gold member...

298 Comments

This review lives in the Hilton Dubai Jumeirah Resort {ARE} thread.
298 comments and Y review
Comment In Thread

Hotels you may also be interested in