DoubleTree by Hilton Frankfurt Niederrad {GER}

The Doubletree Frankfurt Niederrad is a brand new addition to Hilton in Frankfurt. I went there shortly after it opened, I knew and expected some glitches or teethering issues. I was not prepared for what I encountered: an half finished hotel with less than the bare minimum.

In short: do not go there, you will be hugely disappointed and your expectations will not be met. 

Check-in was OK, although there was no mention of Hilton Honors or any benefits, no explanation of the state of the hotel. First they are selling all type of rooms but only Queen Guest room are finished and thus available, everything else is under construction. That does not bother them to take your money for a Junior Suite though.

The room is OK, the design will not be for everybody as it is a fully open bathroom. There is a standard bed, with poor quality pillow. The window do not really open. There is a desk and a good chair, albeit a bit low. Safe is there. 

Now let's go to the core of the issue:

- There was no air conditioning at all. The building is not finished and the air conditioning is not installed. 

- There is no soap nor shower gel. There is no Hilton standard bathroom products. Only some stuff from a supermarket but nobody thought of soap and shower gel. There was shampoo and lotion, and that is it, for the entire hotel. The staff was unable to locate any soap in the hotel. Nobody thought of buying some. I had to go to a nearby supermarket and buy it at my expense.

- There is no Do not disturb sign in the hotel, so staff enter your room when you are napping.

- The rooms are dirty, despite being new. There are stains and the staff does not clean adequately.

- There are no sleepers and no bathrobe, despite being advertised

- Wifi is valid for one hour only and requires to re-connect every hour

Service was non existent, as they do not have any staff really except one person to bring breakfast. There is no breakfast buffet, it is done from cheap component from a supermarket. The picture show the entire breakfast, minus orange juice which came a minute later. 

There is no restaurant, no in room service, despite them being advertised. The staff is not empowered to help and the management did not care about the issues really. I talk with Customer Care who promised management will talk to me but nobody did. 

Location is in the new area of Niederrad, completely industrial and without anything around except offices and other hotels. There is a supermarket close by, near the S-Bahn station Niederrad. Locations is convenient for Frankfurt and the airport. 

Well of course I do not recommend the place. It is not up to brand standard, actually there is no branding as except at the reception you will not see any Hilton word anywhere. The rooms are less than the bare minimum, there are no amenities and service is inexistant.