BKK Novotel Poor Value, Tired Facilities

1   Not Recommended
August 28, 2016 by

 Map | 3 Reviews | 67% Recommended
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Novotel Bangkok Airport
 Map | 3 Reviews | 67% Recommended

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Share
Liked:
Location
Service
Food
Amenities
Room
Stats

I have been a guest at this hotel ever since it opened and use it 2-4 times in any given year. Over the past two years, after each stay, I ask myself  why do I bother with this hotel which is characterized by a deteriorating condition, mediocre service and and a poor value proposition. The quality of the food in the restaurant has nose dived in the past 18 months and the hotel rooms are showing their age and a need for a deep cleaning.

Check In

The Accor club line is not respected and if there are more than 5 guests  checking in at the same time, it can take 10-15 minutes until the checkin is processed. Inefficient and not pleasant.

Room

Not particularly clean. Showing its age. Dark.

Service

Perfunctory and not pleasant. Staff are not shy to ask for a tip.

Dining

Bland, and poor quality by Thai big hotel  standards. There are issues with hygiene when it gets busy at breakfast.

Location

The only reason why I use this hotel is its close proximity to the terminal.

Overall

I dislike the hotel and  now try to use other hotels whenever possible. Very poor value for a big airport hotel.

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