A nice hotel

100   Recommended
Room 523
April 14, 2018 by

 Map | 5 Reviews | 100% Recommended
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Hotel Century Old Town Prague - MGallery Collection
 Map | 5 Reviews | 100% Recommended

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Room 523

Liked:
Location
Service
Food
Amenities
Room
Stats

Just got back from 4 nights in Prague all here. 

It's a very nice hotel in a perfect location, you're only a 20-30 minute walk away from furthest tourist attraction, and 30 seconds away from the tram stop outside the Palladium shopping centre (mall).

I made 2 reservations, 1 on a 3 for 2 offer inc breakfast and an extra night seperatly. Both for a Superior room.  I did email after making the reservation asking if they could combine but I was advised they couldn't, but a note would be put on so reception staff could see it.

 

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Check In

Flight was slighty delayed from LHR so landed at 1:30pm and at the hotel around 2:15pm.

Had to reiterate to the receptionist about the extra night after she seemed adament that I only had 3 nights booked, fortunately she understood the situation and said we could keep the same room without moving.  

Given room 523, I have Accor Gold but no upgrade was provided.

Did recieve 2 drinks vouchers for the 2 seperate reservations.

Room

Booked a Superior room and it was okay.

We were given 523, on the 5th (top) floor of the hotel, it was a 'courtyard' facing room, overlooking the restaurant conservatory and facing some other rooms. It wasn't the nicest view.

Now the room wasn't small, but it just wasn't furnished correctly in my opinion.  There was no storage drawers any where, the closet itself had a rail, 2 small shelves next to the minibar and a high shelf with the safe on.  Bedside tables and main 'desk' table had no drawers and there was no storage in the bathroom to hide anything away either as the sink unit was all tiled.  I basically lived out of my suitcase allowing my parterner to make use of the closet.

I'm not sure how suited it would be if you needed to do any work in the room either as the desk table was so low down when sitting at the chair the table was level with my knees!

As I say the room wasn't small so extra furniture or changes of the existing wouldn't be a problem.  It was rather odd.

The other issue was the air conditioning... it was useless.  As it was around 25C the past week during the day and mid teens during the night it was greatly needed!  Apparently there were some ongoing 'issues' that were in the process of being 'resolved' but it wouldn't surprise me if this wasn't the case.

Service

All the staff were generally friendly, especially during breakfast and the chap behind the bar was fine when redeeming the drinks vouchers.

As mentioned earlier there was no upgrade offered, I'm not sure but I presume the Executive Room is above Superior?

On Thursday I asked about getting late check out (4pm) for Friday which the receptionist was happy to do.  Unfortunately it didn't go to plan.

Friday morning we went out, got back into the hotel about 2:30, just before the thunderstorm, and surprise the room key didn't work.  Go down to reception and advise the receptionist that the card isn'tn working, he makes a few grunts, I advise him of the late check out I requested the day before and he takes the card and updates it. No apologises.

Come check out it's the same guy, he makes a grunt and a remark about finally being able to get into the room, maybe he meant it jokingly, but his tone made it sound sarcastic.  He then looks up my room and I presume sees the Gold status and his attitude completely changed. Even my partner asked if I noticed his changed when we went and sat down. Asks when we're planning to come back, how they appreciate loyalty and returning customers, offering to take our bags so we can sit in the bar while we wait for our transfers, even pulled out a Praha themed fridge magnet and postcard!    Thanks mate. 

Dining

We didn't dine in the hotel restaurant but did use the breakfast buffet for 2 out of the 3 days we had it.  First morning after being awake for 18 hours the previous day we needed much sleep! 

Breakfast was great, really good buffet range, cereals and breads, meats & cheeses, really good egg bar as well. Breakfast cakes... yum!  The staff were very attentive always clearing away and replenishing even at 10am when we arrived.

Really couldn't fault it!

Location

As other reviews have mentioned the location is perfect.

For the places we had planned out it's basically a 30 minute walk max to everywhere.  We didn't use the trams but the stops being 30 seconds walk out front of the Palladium are very useful.

It's also 30 seconds from Next Door and Imperial Cafe which are both must visits for plaes to eat! 

Overall

Overall it's a really nice stay, apart from the couple of service issues I wouldn't hesitate in staying again.  Mainly because of the location and breakfast.  Sure you could stay at the Ibis but this I imagine just provides the much needed comfort you want after hours of walking on the cobbles! 

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