A decent stay

100   Recommended

Room 1919 , Skyway Studio
January 30, 2020 by
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Room 1919

Skyway Studio

Liked:
Location
Service
Food
Amenities
Room

Stats
Room
Skyway Studio

Apparently there was an issue with a large section of the review, so I'll retype it as best I can.

I recently completed another stay here. The experience was pretty much the same as it was last time, so for an in-depth review, please see previous posts in this thread.

TLDR: The rooms are comfortable, though ageing. Service is generally good, but needs work in some (already identified from previous stays) areas.

One improvement from previous reviews in this thread - four 300ml bottles of water were provided in our room, an improvement from the paltry two bottles provided in previous stays.

10_Bed 1.jpg

 

Loyalty Recognition - generally OK

Room upgrade - exceeded expectations. I booked a Superior room (base-level) and received a Skyway Studio (suite), which is a multi-category upgrade.

Welcome amenity - met expectations, in-line with previous stays here.

20200125_205300.jpg

 

Welcome drink vouchers - did not receive.

 

Closure of hotel facilities

Due to the coronavirus, the hotel gradually closed many of its facilities over the course of our stay.

 

  • The Executive Lounge

Happy hour was provided in the lobby bar, with a (phone) menu of plates of small nibbles on offer. Drink service was poor. We were not offered drinks, 15mins after ordering our food. We were not offered additional drinks at the closure of the Happy Hour. A disappointing experience for what was supposed to be an Executive Lounge experience.

 

  • The buffet restaurant

Only breakfast was served - other service periods were cancelled.

 

Presumably, the other restaurants in the hotel and other facilities, such as the pool, were also closed.

While I understand the reason behind the closures, whether that be actual governmental control measures or simple cost-cutting due to low occupancy, communication was poor. We only found out the Executive Lounge was closed when we went for breakfast and found a sign at the closed doors. A simple letter drop under guest's doors, explaining what was happening, would have gone a long way.

Service

Aside from the bar experience (not my first sub-par bar experience at this hotel), staff were generally attentive and friendly. The GSA at check-out did need assistance from her manager to burn ALL Rewards points at check-out, but it was only a 5-minute process that went without any issues.

Overall

Obviously, I would be in no hurry to rush back with the current coronavirus situation, but I would definitely return to the hotel. The same recurring issues really need attention (bar experience).

I believe the rooms have had new carpets installed in the past year or so, but the rooms are well due for renovation, as the furniture and equipment is getting tired and dated. The TV is especially ancient.

The bed is comfortable and gives a good night's rest, and the water is hot with good pressure. The lounge alone makes this a worthwhile choice for those booking Lounge-access rooms, or with Platinum+ status.

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This review lives in the Pullman Shanghai Skyway: review thread.
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