A credible alternative to Hilton Hawaiian Village

100   Recommended
1821
July 16, 2016 by

 Map | 2 Reviews | 100% Recommended
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DoubleTree by Hilton Alana Waikiki
 Map | 2 Reviews | 100% Recommended

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1821

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
1821

I spent one night at this hotel in July 2016.

 

Check In

I arrived too early for my room to be ready, but the hotel took my details and pre-checked me in. Once the room was ready they sent me a text. With the HH iPhone app, I actually got a digital room key which saved another line at the front desk.

Room

Despite being told I hadn't been upgraded, after I returned to the hotel I was surprised and delighted to get a corner room with two balconies on the 18th floor with partial ocean view.

The room was very nicely decorated and the large windows made it very pleasant indeed.

3_image.jpeg

I forgot to take a photo until shortly before leaving the room (it's a bit of a mess!).

HH Diamond Recognition

No mention was made of status at check in, and oddly the agent seemed a little unsure of what the diamond perks were. Her colleague was able to help her - there are no coupons for breakfast you just give your name and they know you're eligible for a (limited) continental buffet. For $8 you can upgrade to the hot buffet, which is strangely kept outside the restaurant but includes an omelette station, eggs, sausages and bacon. The food quality was good.

I asked for an extended check out as a diamond member and was told, in no uncertain terms, that this was not possible.

There was a dedicated internet service for diamonds which was fast enough (speeds ~ 10Mb) and despite the fact I was never told about a room upgrade I was delighted with what I got.

Location

Not bad. It's a 5-10 minute walk from Hilton Hawaiian Village.

Overall

A credible alternative hotel in Waikiki, and a decent base if the true resort hotels are off scale budget wise. A solid 7/10.

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