"Historically, we have seemed to be singularly focused on selling airline tickets, and forgetting that we can sell customers other things," said Glen Hauenstein, Delta's executive vice president of revenue management, marketing and network planning. "We've been starving, and sitting on a ham sandwich the whole time." (2011, December) http://www.commercialappeal.com/news/2011/dec/18/delta-wants-to-sell-more-than-just-flights/?print=1
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"Historically, we have seemed to be singularly focused on selling airline tickets, and forgetting that we can sell customers other things," said Glen Hauenstein, Delta's executive vice president of revenue management, marketing and network planning. "We've been starving, and sitting on a ham sandwich the whole time." (2011, December) http://www.commercialappeal.com/news/2011/dec/18/delta-wants-to-sell-more-than-just-flights/?print=1

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