Hello, Jose! The hotel is not violating our Terms and Conditions. It states that they may include suites, "subject to availability and identified by each Participating Property". The hotels are not required to provide suite rooms as upgrades. We are sorry that you are disappointed with this; however, it does not violate our T&C. If you have any further questions, please let us know!
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joseror January 1, 2019
Hello, Jose! The hotel is not violating our Terms and Conditions. It states that they may include suites, "subject to availability and identified by each Participating Property". The hotels are not required to provide suite rooms as upgrades. We are sorry that you are disappointed with this; however, it does not violate our T&C. If you have any further questions, please let us know!

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