Wyndham, Best Rate Guarantee
May 4, 2023, 5:02 am
#1
Original Poster
Join Date: Oct 2010
Location: IL
Programs: UA Gold, DL Silver, Hertz PC, Avis Pref+, Accor Silver
Posts: 1,107
Wyndham, Best Rate Guarantee
I'm not sure if they are legit or not...
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.
Has anyone had Wyndham approve a BRG ?
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.
Has anyone had Wyndham approve a BRG ?
May 26, 2023, 1:01 pm
#2
Join Date: May 2023
Location: Chattanooga, Tennessee
Programs: Wyndham Rewards Member
Posts: 1
Wyndham "Best Rate" - IS NEVER the Guarantee
Hi friend, I am here to actually guarantee as I am staying in one as an extended stay. I have also fought tirelessly with their customer service rewards points reps, and at best you receive a half a** apology. It is always cheaper to use Pricelines sister company AGODA or Super Travel, but regardless third party is the cheapest way to stay.
Chrissy
QUOTE=dand99;35223183]I'm not sure if they are legit or not...
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.
Has anyone had Wyndham approve a BRG ?[/QUOTE]
Chrissy
QUOTE=dand99;35223183]I'm not sure if they are legit or not...
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.
Has anyone had Wyndham approve a BRG ?[/QUOTE]
Jul 23, 2023, 11:50 am
#3
Join Date: Mar 2016
Posts: 413
I booked a stay with a refundable rate. Submitted my BRG claim against a competing website (agoda.com).
The rate difference is at least 70% cheaper!!
Same room type, same dates, both refundable rate.
Only difference is Wyndham is cancellable 24 prior to check in date, Agoda is cancellable 7 days before check in.
Let's see if they will approve my claim. Worse case scenario if things still get denied, I'll just cancel my reservation.
The rate difference is at least 70% cheaper!!
Same room type, same dates, both refundable rate.
Only difference is Wyndham is cancellable 24 prior to check in date, Agoda is cancellable 7 days before check in.
Let's see if they will approve my claim. Worse case scenario if things still get denied, I'll just cancel my reservation.
Jul 23, 2023, 11:51 pm
#4
Join Date: Mar 2016
Posts: 413
As expected, the rep copy and pasted the denial email. I highly doubt he even clicked on the link I provided, and they definitely will not approve a rate so drastically different!
Lesson learnt here, always book using flexible rate with Wyndham if you want to try a BGR claim. It's definitely a scam on their end, why even bother offering on the program when they are just going to deny all claims without looking anyway?
Lesson learnt here, always book using flexible rate with Wyndham if you want to try a BGR claim. It's definitely a scam on their end, why even bother offering on the program when they are just going to deny all claims without looking anyway?
Sep 21, 2023, 12:20 am
#5
Join Date: Aug 2012
Posts: 20
The best rate guarantee is .........
I'm not sure if they are legit or not...
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.
Has anyone had Wyndham approve a BRG ?
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.
Has anyone had Wyndham approve a BRG ?
Sep 21, 2023, 12:42 am
#6
Join Date: Aug 2012
Posts: 20
The best rate guarantee is .........
I'm not sure if they are legit or not...
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.
Has anyone had Wyndham approve a BRG ?
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.
Has anyone had Wyndham approve a BRG ?