Wyndham, Best Rate Guarantee

Old May 4, 2023, 5:02 am
  #1  
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Join Date: Oct 2010
Location: IL
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Posts: 1,122
Wyndham, Best Rate Guarantee

I'm not sure if they are legit or not...
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.

Has anyone had Wyndham approve a BRG ?
dand99 is offline  
Old May 26, 2023, 1:01 pm
  #2  
 
Join Date: May 2023
Location: Chattanooga, Tennessee
Programs: Wyndham Rewards Member
Posts: 1
Wyndham "Best Rate" - IS NEVER the Guarantee

Hi friend, I am here to actually guarantee as I am staying in one as an extended stay. I have also fought tirelessly with their customer service rewards points reps, and at best you receive a half a** apology. It is always cheaper to use Pricelines sister company AGODA or Super Travel, but regardless third party is the cheapest way to stay.

Chrissy


QUOTE=dand99;35223183]I'm not sure if they are legit or not...
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.

Has anyone had Wyndham approve a BRG ?
[/QUOTE]
Chrissy.chris4customers is offline  
Old Jul 23, 2023, 11:50 am
  #3  
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Join Date: Mar 2016
Posts: 414
I booked a stay with a refundable rate. Submitted my BRG claim against a competing website (agoda.com).
The rate difference is at least 70% cheaper!!
Same room type, same dates, both refundable rate.
Only difference is Wyndham is cancellable 24 prior to check in date, Agoda is cancellable 7 days before check in.
Let's see if they will approve my claim. Worse case scenario if things still get denied, I'll just cancel my reservation.
exploreaswego is offline  
Old Jul 23, 2023, 11:51 pm
  #4  
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Join Date: Mar 2016
Posts: 414
As expected, the rep copy and pasted the denial email. I highly doubt he even clicked on the link I provided, and they definitely will not approve a rate so drastically different!

Lesson learnt here, always book using flexible rate with Wyndham if you want to try a BGR claim. It's definitely a scam on their end, why even bother offering on the program when they are just going to deny all claims without looking anyway?
exploreaswego is offline  
Old Sep 21, 2023, 12:20 am
  #5  
 
Join Date: Aug 2012
Posts: 20
The best rate guarantee is .........

Originally Posted by dand99
I'm not sure if they are legit or not...
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.

Has anyone had Wyndham approve a BRG ?
They wouldn't honor mine either despite finding a rate on agoda cheaper than la quinta. And it was more than 24 hrs in advance. They never want to honor it...
CowboySeth Senior is offline  
Old Sep 21, 2023, 12:42 am
  #6  
 
Join Date: Aug 2012
Posts: 20
The best rate guarantee is .........

Originally Posted by dand99
I'm not sure if they are legit or not...
Booked a room, found a cheaper rate (Agoda), applied for the BRG. Got a mail back saying the rate I had shown them was non-refundable.
Not true. I replied with a screencap showing so.
Got a generic reply saying "this claim does not follow our terms and conditions through the Best Rate program."
Asked for an explanation why. Never got an answer.

Has anyone had Wyndham approve a BRG ?
They wouldn't honor mine either despite finding a rate on agoda cheaper than la quinta. And it was more than 24 hrs in advance. They never want to honor it...
CowboySeth Senior is offline  
Old May 15, 2024, 5:23 am
  #7  
 
Join Date: May 2024
Posts: 2
I had submitted this claim before , so I am 100% sure about the terms of BRG.
I submitted one last week. However, they deliberatly delayed reviewing it six days later after the competitor's lodging fare expired.
Then the team told me I am not eligible to get the best rate as the lower rate quoted on the competing website provided could not be found.
-------------------------
Advide: if you find a better rate ,book it right away and keep receipt as proof then make a claim with Wyndham.
zxl881203 is offline  

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