How do you ask for diamond upgrade?

Old Jan 9, 20, 12:35 pm
  #1  
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Join Date: Oct 2019
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How do you ask for diamond upgrade?

I'm curious how some of you seasoned travelers ask/inform the hotel that as a diamond member your are supposed to get some upgrade or better room? I'm new to diamond and the first time I tried they looked at me like I was crazy and said they had never heard of it. Granted, this was at a Super 8 in the middle of nowhere so I didn't really expect much. I'm pretty sure all the rooms were the same anyway.

I'm checking in to The New Yorker in Manhattan next week and would love to hear any feedback/experiences specific to that hotel or just the diamond upgrades in general. fwiw, I think it's a slow time of year for traveling to NY (as slow as it gets anyway) so I'm hoping my diamond status is good for something. Thanks!
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Old Jan 9, 20, 10:14 pm
  #2  
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Join Date: Oct 2019
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Okay, 113 views with no replies so I must have not asked this properly

How about this - if/what kinds of upgrades are you Wydham Diamond folks seeing? Is this even a perk that is worth anything?
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Old Jan 11, 20, 3:55 pm
  #3  
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Originally Posted by mtofell View Post
I'm hoping my diamond status is good for something. Thanks!
In my experience, in all low-end programs (Wyndham Rewards, Choice Privileges, Best Western Rewards), the only useful benefits to higher status for most people are the extra points and perhaps early check-in.

At Wyndham Rewards, you don't get "upgrades to a better room" in general with Diamond, you only get:

"Suite upgrade at Participating Hotels, subject to availability, in connection with Qualified Stays, Go Free Award stays and Go Fast Award stays, in each case, booked by advance reservation. Availability is determined by Participating Hotel at check-in and is only applicable to the Member’s personal guest room. Suites are not available at all Participating Hotels."

https://www.wyndhamhotels.com/wyndha...ember-levels-3

So unless a hotel has suites available, there's no "upgrade" policy that applies to a Diamond at Wyndham Rewards.

In my experience in multiple low-end programs, hotels which you visit repeatedly are more likely to give you upgrades "to better rooms" on at least some of those stays, just because the hotel knows you, than you are to get an upgrade due to status in a low-end program at a hotel you're visiting for the first (and maybe only) time.

Low-end hotel programs are very different from the "major" hotel programs with regards to upgrades. (Though at least one "major" hotel program, IHG, doesn't generally define upgrades for earned status either!)

Last edited by sdsearch; Jan 11, 20 at 4:01 pm
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Old Jan 11, 20, 4:27 pm
  #4  
 
Join Date: Mar 2013
Programs: DL GM, Choice DM, Wyndham DM, BW DM
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Some hotels do look at status. I booked Wyndham Grand in Pittsburgh for a weekend Pirates game ~a week in advance on points and was upgraded to a corner, river view, higher floor room 2 days before arrival.

It was my only upgrade in a Wyndham property this year but I'd been mostly in Hawthornes for ~6 months

It was also my only points booking this year and I just cashed the rest of them (~160k) in on Amazon gift cards

I can hear a few of you screaming at me...
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