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How do you ask for diamond upgrade?

How do you ask for diamond upgrade?

Old Jan 9, 20, 11:35 am
Original Poster
Join Date: Oct 2019
Posts: 243
How do you ask for diamond upgrade?

I'm curious how some of you seasoned travelers ask/inform the hotel that as a diamond member your are supposed to get some upgrade or better room? I'm new to diamond and the first time I tried they looked at me like I was crazy and said they had never heard of it. Granted, this was at a Super 8 in the middle of nowhere so I didn't really expect much. I'm pretty sure all the rooms were the same anyway.

I'm checking in to The New Yorker in Manhattan next week and would love to hear any feedback/experiences specific to that hotel or just the diamond upgrades in general. fwiw, I think it's a slow time of year for traveling to NY (as slow as it gets anyway) so I'm hoping my diamond status is good for something. Thanks!
mtofell is offline  
Old Jan 9, 20, 9:14 pm
Original Poster
Join Date: Oct 2019
Posts: 243
Okay, 113 views with no replies so I must have not asked this properly

How about this - if/what kinds of upgrades are you Wydham Diamond folks seeing? Is this even a perk that is worth anything?
mtofell is offline  
Old Jan 11, 20, 2:55 pm
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 24,778
Originally Posted by mtofell View Post
I'm hoping my diamond status is good for something. Thanks!
In my experience, in all low-end programs (Wyndham Rewards, Choice Privileges, Best Western Rewards), the only useful benefits to higher status for most people are the extra points and perhaps early check-in.

At Wyndham Rewards, you don't get "upgrades to a better room" in general with Diamond, you only get:

"Suite upgrade at Participating Hotels, subject to availability, in connection with Qualified Stays, Go Free Award stays and Go Fast Award stays, in each case, booked by advance reservation. Availability is determined by Participating Hotel at check-in and is only applicable to the Member’s personal guest room. Suites are not available at all Participating Hotels."


So unless a hotel has suites available, there's no "upgrade" policy that applies to a Diamond at Wyndham Rewards.

In my experience in multiple low-end programs, hotels which you visit repeatedly are more likely to give you upgrades "to better rooms" on at least some of those stays, just because the hotel knows you, than you are to get an upgrade due to status in a low-end program at a hotel you're visiting for the first (and maybe only) time.

Low-end hotel programs are very different from the "major" hotel programs with regards to upgrades. (Though at least one "major" hotel program, IHG, doesn't generally define upgrades for earned status either!)

Last edited by sdsearch; Jan 11, 20 at 3:01 pm
sdsearch is offline  
Old Jan 11, 20, 3:27 pm
Join Date: Mar 2013
Programs: IHG Spire, Wyndham DM, Choice lost me, BW only at one specific property,DL nobody (I'd rather drive)
Posts: 157
Some hotels do look at status. I booked Wyndham Grand in Pittsburgh for a weekend Pirates game ~a week in advance on points and was upgraded to a corner, river view, higher floor room 2 days before arrival.

It was my only upgrade in a Wyndham property this year but I'd been mostly in Hawthornes for ~6 months

It was also my only points booking this year and I just cashed the rest of them (~160k) in on Amazon gift cards

I can hear a few of you screaming at me...
Cyberian is offline  
Old Jun 13, 20, 11:31 pm
Join Date: Mar 2018
Location: ORD
Programs: AA Gold, Wyndham DM, Bonvoy Gold, National Exec, Hertz Gold
Posts: 62
Upon checking in, ask if your Wyndham Diamond Status came through on the reservation. Most times they donít pay attention to status. This not only makes them check to make sure your reservation is tied in with your account, but subtly notifies them of your status. Once they say yes itís on here ó ask them if they have any suites available for the dates of your stay. Donít ask about upgrades. If they say yes, then basically say, great! Iíd like a diamond upgrade. If they refute the ability to do it, politely and playfully remind the desk agent itís policy and that while you donít want to be a bother, you would be happy to have the diamond desk call the hotel if it would help you.

I travel two weeks a month for work, and always stay in Wyndham properties. Rarely do I get voluntarily upgraded, but if Iím friendly, remindful of my status and the policy, and play it right ó I usually always get the upgrade.

Ive only once had to actually call the Diamond Desk ó the Desk agent said she didnít have the authority to do upgrades ó so I called, immediately got a diamond concierge member who immediately called the hotel and instructed her to make the change.
Jagger3939 is offline  
Old Jul 17, 20, 10:47 pm
Join Date: Oct 2000
Posts: 1,959
I've been fortunate at the New Yorker with upgrades as well as early check-in. My upgrade rate at the New Yorker is 90% over the past three years (9/10 stays). Earliest check-in 9:00 a.m.. Best upgrade - family terrace suite - outdoor terrace, 2 bathrooms. They also give you a goodie bag - water, nuts, chocolate.

Hallways, elevator area are creepy - art deco - reminds me of "The Shining." Midtown location unbeatable. On 34th and 8th. Diagonally across from Penn Station. 24-hour (pre-Covid) diner on ground floor that also provides room service. CVS across the street.
FTraveler is offline  
Old Jul 26, 20, 9:36 am
Join Date: Jan 2009
Location: US
Programs: KLM Gold, DL Silver
Posts: 744
Wyndham discontinued the status match for now.
iggyray is offline  
Old Jul 27, 20, 8:12 pm
Join Date: Sep 2007
Location: Miami Beach, Florida
Programs: AA Plat, Sixt Platinum, Hilton Gold, Hyatt Platinum, Avis First, Caesars TR Diamond, Mlife Gold
Posts: 4,817
I did it last week, glad I did, as I just missed the cut off.
gkbiiii is offline  
Old Aug 9, 20, 3:59 pm
Join Date: Dec 2018
Posts: 9
I stayed at a Wyndham property recently. Wyndham Grand Yangon. They acknowledged my status then upgraded my stay from a standard king room to a suite. There was also a nice welcome amenity waiting (fruit dish).
Jimalb is offline  

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