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Wyndham Vacation Rentals not Bookable with Points

Wyndham Vacation Rentals not Bookable with Points

Old Jan 7, 20, 4:09 pm
  #1  
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Wyndham Vacation Rentals not Bookable with Points

Just had a series of frustrating conversations with multiple CSRs while trying to book a one bedroom Wyndham Vacation Rental Property in Colorado with Wyndham Reward points for 15k/night. After being transferred multiple times, I was finally told by a CSR that Wyndham Vacation Rentals was recently acquired by Vacasa, and that this past weekend Vacasa completely took away their ability to make award bookings, including supervisor's ability. I was told to make award bookings through the Wyndham Rewards website or the Wyndham Vacation Club website, neither of which show any Wydham Vacation Rental (different than Wyndham Vacation Club) units available. Has anyone else had this experience? If so, this development represents a massive devaluation in this program for me.
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Old Jan 7, 20, 10:54 pm
  #2  
ski
 
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Told vacation rentals sold to Vacasa

Similar experience earlier today. Called 1-866-370-0727 listed online to use points to book vacation rental property with plenty of availability showing when clicking explore properties. Call center in Florida said as of a week and a half ago they were told they can no longer book the properties and they are supposed to transfer or give number back to Wyndham rewards. Transferred there. Was told to call Extra Holidays at 866-370-8548. Guy said he only booked vacation clubs and was transferring me to person who could book vacation rental properties with points. He transferred me to 844-603-8981 which is Resort Quest by Wyndham and lady said they were bought by Vacasa and can no longer do the bookings, but they did not do the city wanted to book in anyway as they did Resort Quest properties. Called the 866-370-0727 to start all over again with number listed online for vacation rentals. Call center in Florida again, lady spoke to supervisor who said to call 866-370-8548 or 866-996-7937 ( rewards for members). Called end number. Lady spoke to supervisor who gave me a 1800 number with 3 options - first 2 were for Wyndham club owners, so chose 3rd for the travel agency. Lady there called another dept to help and did 3 way conference call which turned out to be back to Florida call center. Lady at call center said vacation rentals and the club were bought by Vacasa and could only do hotel reservations with points right now. Extra Holidays guy had said he could book club properties, but not what was looking for. Gave up for the day. (Misplaced the 1800 number but have it somewhere.). Found this online -
Who owns Vacasa?
On October 2, 2018, Vacasa acquired Oasis Collections, which was previously ownedin part by Hyatt Hotels Corp. In 2019, Vacasa acquired Wyndham Vacation Rentals from Wyndham Destinations for $162 million

Last edited by ski; Jan 7, 20 at 11:19 pm Reason: more info
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Old Jan 8, 20, 8:49 am
  #3  
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Can't say I'm surprised. I can say that I'm glad I didn't jump in to buy Wyndham points even under its current sale price.
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Old Jan 8, 20, 8:52 am
  #4  
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Thanks for the confirmation. My experience was very similar to yours, multiple transfers with nobody really being able to help. Please update if you are able to get through to someone who is able to book the Wyndham Vacation Rental properties with points. I'll do the same. It's difficult to keep it all straight after 4 or 5 transfers, but I'll ask for the number each time I'm transferred so that I can share it here if I'm successful.
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Old Jan 8, 20, 8:53 am
  #5  
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I bit on the points sale with this redemption in mind, which is what makes this all so frustrating. It feels very much like a bait and switch.
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Old Jan 8, 20, 12:03 pm
  #6  
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Originally Posted by djbaker77 View Post
I bit on the points sale with this redemption in mind, which is what makes this all so frustrating. It feels very much like a bait and switch.
I would feel like that too.

I'm sort of lucky I didn't bite on the current Wyndham points sale like you did. After seeing how poor a value the points were going to be for me except for the vacation rentals, I backed off buying WR points because Wyndham lost my trust years ago and I wouldn't want to sit on purchased points from them for more than a few days (if even that).
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