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Promo ended early - earlier booking won't count

Promo ended early - earlier booking won't count

Old Feb 27, 2018, 11:34 am
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,964
Thumbs up points for late Jan stays booked in early Jan posted automatically today!

Today my 7000 points from my late January stay (booked in early January) posted automatically to my WyndhamRewards account (with today's date, 2/27/18, as the posting date), without my doing anything (not calling, not emailing, etc), just reading this thread and waiting.

So go check your WyndhamRewards account, if you have a late January Visa Checkout stay for which you've been waiting for bonus points to post, to see if yours posted on 2/27/18 too.

Then if reporting here, please explain whether you booked the stay before or after Jan 18. Thanks. (Supposedly stays booked after Jan 18 weren't going to post automatically.)
sdsearch is offline  
Old Feb 27, 2018, 12:38 pm
Join Date: May 2014
Posts: 1,872
Sent the email and was credited within two hours for 12,000 points - I booked at the end of January and don't think it would have posted automatically. Thank you for the link - that was painless! Should have another 15,000 coming soon, as I have a paid stay tonight and had one a couple weeks ago.
synergistic is offline  
Old Mar 2, 2018, 3:47 pm
Join Date: Mar 2016
Location: San Francisco, CA
Programs: Delta, Hyatt, Wyndham, National
Posts: 46
Originally Posted by eethan
Lars from the other thread noted the promo was still live when he booked on 1/25. That seems to contradict the supervisor claiming the promo ended 1/18. If Wyndham decides to renege on the original promo terms, it's almost a case of false advertising - most people booked their initial stays with the goal of earning the full payout after completing the 3rd stay before 2/28.

Did you also speak to Christina the supervisor? - I wonder if she is BSing about the promo ending early because: 1) the promo was still displaying on the website in late Jan, and 2) they should at least make an announcement even if they are reneging on the original terms.

I'm surprised how dishonest Wyndham is. Even though I still had issues to resolve, Christina asked me to hang up because "her ride was waiting to pick her up." That sounded like - I can't help you anymore today, but if you'll do me this favor, I'll help you out tomorrow. We agreed she would call me back at noon because I told her I was busy earlier. The next day, she calls me an hour earlier then we agreed and leaves me a voicemail, saying that she was calling me at the time we agreed on. - With modern technology, how stupid do you think I am?

So I call back specifically asking for her - that's what she instructed me to do in her voicemail. But then Christina refuses to answer my call. Instead she has some younger agent talk with me while she listens on the side and guides him. In the end, she refuses to help further even though I did her a favor to hang up so she could catch her carpool ride.

I hope this is an isolated incident, but I see so many others going through similar ordeals.
I found a surprise in my account today! I got the Visa Promo points for my stay I booked on Jan 25th and completed on Jan 28th. I didn't reach out to anyone yet to complain.
My other two stays didn't post yet, but the 15k two nights bonus posted instead (which I assume was for the two completed stays that are still missing).
I will wait a few more weeks to see what happens before I reach out to the team.

larsbutzmann is offline  

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