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How can Wyndham have both the best value AND the worst rooms in the same city??

How can Wyndham have both the best value AND the worst rooms in the same city??

Old Aug 19, 16, 1:59 am
  #1  
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How can Wyndham have both the best value AND the worst rooms in the same city??

Wyndham frustrates the crap out of me. Now on one hand, I travel to mostly the same places 75% of the year. So, I've learned where to stay and where not to, to some extent. But if you DIDN'T know that, or when I'm staying in a new town, I don't know either, it gets hard to figure out where is a decent place to stay. Reviews do help some, but rates honestly don't. If someone doesn't want to to read through the last 20 reviews, it gets really hard! How in the world can a $80 full suite at a Days Inn be disgusting, and a $60 room at Knights Inn be even worse, a $65 room at Super 8 be pretty nice actually for the price, then a $50 room at Travel Lodge be quite acceptable, and maybe they are all at the same exit even!?! You can switch the brands around as you wish actually, I've stayed in pretty nice Knights Inns, and horrendous Super 8's also....but that's the whole point!! Out of those 4 brands, I'd have to say Travel Lodge is the most consistent, far from fancy, kinda small rooms, but clean and not to far out of date, crappy breakfast. Not really what I'm looking for myself, but at least they aren't THAT bad... others...One may have a 23" box tv, peeling paint, a dripping under window air conditioner, and 3x 1" thick pillows on your King bed in the biggest suite they have, and another may have a standard room, half that size with a 50" flat screen, modern decor, all new furniture, central heat and air with a room thermostat, and 6 plush pillows of varying firmness on the bed. How in the world do both of these rooms/hotels end up under the same banner???

Consistency please?? How can I stay at one location the first night and be impressed with the room for the price, and then the next night, at another location, be grossed out with the room I get? Fortunately, thanks to my travel patterns, 90% of the time I know where or where not to stay, regardless of banner or brand...but for the casual traveler...I feel bad for them. I try to help anyone I know going to Knoxville for example, there are 2 places with Wyndham I recommend, 2 that are OK, but never seem to be much cheaper than the first 2, and 3 that I tell everyone to NEVER stay at no matter what, even though 1 of them is almost always higher priced than any of the others. Crazy Part? there are 1-2 Super 8's in each category. And both my top recomendation for a budget stay, is a Super 8, and my second worst is also a Super 8, the very worst is a horrendous Days Inn...whyTF is Days Inn North Knoxville/Powell still allowed to even suggest they have ever had anything to do with any semi-reputable brand anyway??? That place is absolutely disgusting!!!

Last edited by magnicus; Aug 19, 16 at 2:41 am
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Old Aug 19, 16, 9:27 am
  #2  
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Originally Posted by magnicus View Post
Wyndham frustrates the crap out of me. Now on one hand, I travel to mostly the same places 75% of the year. So, I've learned where to stay and where not to, to some extent. But if you DIDN'T know that, or when I'm staying in a new town, I don't know either, it gets hard to figure out where is a decent place to stay. Reviews do help some, but rates honestly don't. If someone doesn't want to to read through the last 20 reviews, it gets really hard! How in the world can a $80 full suite at a Days Inn be disgusting, and a $60 room at Knights Inn be even worse, a $65 room at Super 8 be pretty nice actually for the price, then a $50 room at Travel Lodge be quite acceptable, and maybe they are all at the same exit even!?! You can switch the brands around as you wish actually, I've stayed in pretty nice Knights Inns, and horrendous Super 8's also....but that's the whole point!! Out of those 4 brands, I'd have to say Travel Lodge is the most consistent, far from fancy, kinda small rooms, but clean and not to far out of date, crappy breakfast. Not really what I'm looking for myself, but at least they aren't THAT bad... others...One may have a 23" box tv, peeling paint, a dripping under window air conditioner, and 3x 1" thick pillows on your King bed in the biggest suite they have, and another may have a standard room, half that size with a 50" flat screen, modern decor, all new furniture, central heat and air with a room thermostat, and 6 plush pillows of varying firmness on the bed. How in the world do both of these rooms/hotels end up under the same banner???

Consistency please?? How can I stay at one location the first night and be impressed with the room for the price, and then the next night, at another location, be grossed out with the room I get? Fortunately, thanks to my travel patterns, 90% of the time I know where or where not to stay, regardless of banner or brand...but for the casual traveler...I feel bad for them. I try to help anyone I know going to Knoxville for example, there are 2 places with Wyndham I recommend, 2 that are OK, but never seem to be much cheaper than the first 2, and 3 that I tell everyone to NEVER stay at no matter what, even though 1 of them is almost always higher priced than any of the others. Crazy Part? there are 1-2 Super 8's in each category. And both my top recomendation for a budget stay, is a Super 8, and my second worst is also a Super 8, the very worst is a horrendous Days Inn...whyTF is Days Inn North Knoxville/Powell still allowed to even suggest they have ever had anything to do with any semi-reputable brand anyway??? That place is absolutely disgusting!!!
Hi magnicus,

Thank you for being a loyal Wyndham Rewards GOLD member! We appreciate your business and the time you’ve taken to share your thoughts with us, and apologize for any unsatisfactory experience you may have had while staying at a Wyndham Hotel Group location.

Your feedback is important to us, and we will be sure to circulate it with our brand operations and quality assurance teams. For further assistance with these stays specifically, we encourage you to send the details (including confirmation and Wyndham Rewards member number) to our customer care team at [email protected].

In full transparency, we have placed the TripAdvisor ranking of each property on our website so that our guests have full visibility to reviews when making a booking. We encourage all travelers to share their experience in this venue as well.

Again, we thank you for being a loyal GOLD Wyndham Rewards member, and hope to see you at one of our hotels again soon!

Safe travels,
Wyndham Alison
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Old Aug 20, 16, 11:53 am
  #3  
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Originally Posted by Wyndham Alison View Post
In full transparency, we have placed the TripAdvisor ranking of each property on our website so that our guests have full visibility to reviews when making a booking. We encourage all travelers to share their experience in this venue as well.
Indeed, and while TripAdvisor ratings are not by any means foolproof, in the area where I do use WyndhamRewards properties repeatedly, there does indeed seem to be a correlation between the TripAdvisor overall rating (in terms of full and half circles) on the WR site and the quality of the hotel.
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Old Aug 20, 16, 7:51 pm
  #4  
Fyd
 
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TripAdvisor and room photos are good guidance

I agree that Wyndham brands are the least consistent among all the chains! I found that TripAdvisor are relatively good guidance to find the best among them. And I appreciate Wyndham's transparency to put them on their site. I hope that gets individual franchises to clean up their act!
I also found the traveler photos to be helpful. If the hotel has the latest decor for that brand, it has been recently renovated. For example renovated Super 8 have the big photo prints as headboard! New'ish DaysInn have high, dark brown headboards...
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Old Aug 23, 16, 9:47 pm
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They are almost all(maybe actually all) independently owned and pay a license. Thus you can have someone that doesn't care but wants the name brand or someone that really does care and wants the name brand.

I have been in a Super8 that I would consider extremely nice considering the price paid. I also have been in a Super8 that arguably should have the doors closed.
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