New Wyndham elite status

Old May 16, 16, 1:44 pm
  #16  
 
Join Date: Jan 2011
Location: GAI
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Originally Posted by sdsearch View Post
Actually, the benefits for their most loyal customers (the highest tier, ie Diamond) is different; while they can still use the $5 discounts if they really want, they get a free ticket to some local thing.
Excellent point. I don't know how many people out there are actually WR Diamonds, but that's not a bad benefit if you're say a trucker or a contractor (who seem to make up a lot of their customer base from what I see in Super 8 parking lots off-season) doing 40 nights a year and redeeming for a family trip, which is probably what they have in mind.

I looked up the company fulfilling the benefit, Viator, and they appear to take at least a 20% commission out of tour bookings and pay healthy commissions in turn to their affiliates. So Wyndham may actually be coming out ahead when someone takes them up on a $5 or $10 discount on something valued at, say, $50. Which is fine, but don't sell it to your members as an enhancement to the loyalty program!
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Old Jun 19, 16, 11:53 pm
  #17  
 
Join Date: Mar 2014
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Seemingly the benefits of basically nothing for those just staying at hotel. Have stayed at multiple properties, including a Wyndham Grand. No room upgrade. No snack/freebies. All had free internet already.

Seems to be a very basic program that offers... not much.
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Old Feb 28, 17, 11:47 am
  #18  
 
Join Date: Jan 2004
Location: Potomac Falls, VA
Programs: Hilton Diamond
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In response to my email on 2/27/2017:


Hello David,

Thank you for your interest in a status match.

I regret to advise that at this time we are not offering a status match with any other loyalty programs. We are currently looking into this option but we do not have a time frame to when this may possiable happen.

Please let me know if you have any other questions.

Amy
Amy Gillespie
Assistant to Noah Brodsky
SVP Worldwide Loyalty & Engagement
[email protected]
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Old Feb 28, 17, 1:02 pm
  #19  
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Okay good to know. It seems that Wyndham status really doesn't make a difference.
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Old Mar 1, 17, 1:54 am
  #20  
Fyd
 
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
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You can't really expect a whole lot of benefits - 75% of the hotels are budget hotels with a brand ADR under $65! They usually offer free breakfast & wifi already, don't have suites or lounges to upgrade to... and you can't really expect goodies worth $100 on a $65 rate...
Considering the category of hotels, I think the elite benefits are pretty good. The biggest challenge will be to train staff/owners to deliver the promised benefits consitently, we'll see how that works out...
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Old Mar 1, 17, 8:31 pm
  #21  
 
Join Date: Jan 2016
Location: Southern USA
Programs: Wyndham
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I agree sir. I did however receive a great suite upgrade way beyond expectations on a go free stay at the New Yorker back in December.

Also worth noting I have asked several desk clerks at my goto work hotel (Days Inn) and most have a blank look on their face when mentioning Diamond Status. I already receive great service at that hotel and don't expect any extras but if those employees don't recognize the status level then I doubt desk clerks at other Wyndham properties will either.

Still an awesome program.
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Old Mar 2, 17, 12:36 am
  #22  
Fyd
 
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
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Originally Posted by Emskevin View Post
I agree sir. I did however receive a great suite upgrade way beyond expectations on a go free stay at the New Yorker back in December.

Also worth noting I have asked several desk clerks at my goto work hotel (Days Inn) and most have a blank look on their face when mentioning Diamond Status. I already receive great service at that hotel and don't expect any extras but if those employees don't recognize the status level then I doubt desk clerks at other Wyndham properties will either.

Still an awesome program.
I got a blank stare on one stay as well.
But better than a recent stay at a Comfort Inn - the agent read a note on his computer screen, chatted with a colleague - and then they rang a cow bell and chanted "welcome ...." because I'm Platinum - I don't think I need that perk ever again...
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Old Mar 2, 17, 10:35 pm
  #23  
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Join Date: May 2015
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Originally Posted by Fyd View Post
and then they rang a cow bell and chanted "welcome ...."
That shall now become the brand's welcome amenity.
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Old Mar 28, 17, 9:55 am
  #24  
 
Join Date: May 2010
Posts: 724
Recently booked my first 4 night stay in NYC as a Diamond. I received an email notifying me I will be receiving 8 tickets to a local event/tour and I will be receiving the code via email 7 days before my trip. The picture on the the wesbite shows the tour in NYC as a pizza tour of manhattan and says that Wyndham chooses the tour . First, I didn't realize it's 2 tickets for each award night. That's cool. Second, does anyone know if they change up the tour/attraction each day if your trip? I don't wanna be eating pizza everyday.
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