Wyndham Rewards Plays Fast & Loose w/ Fall Promo
Dec 8, 2011, 10:17 pm
#1
Original Poster
Join Date: Oct 2005
Location: SoCal
Programs: AA, USAir, UA
Posts: 868
Wyndham Rewards Plays Fast & Loose w/ Fall Promo
So I'd already had enough adventure on my September trip ("The Super 8.....that wasn't!"), I thought that the problems were over...
Except that on 11/6, I went to check my Wyndham account...and noticed that one of my stays had not posted. On the phone I went to Wyndham Rewards to see what had happened. According to them, one of the other hotels had not posted the points....but since I'd booked through the WR website (to get the Fall bonus points), the booking showed up and I was told it would post in "a couple of days" with the Fall bonus.
A couple of weeks later, the stay had posted....but no bonus points and no link to the $20 gift card. So I call again. And get told that I have to wait 6-8 weeks for bonus points to post....and the stay was 11/6. I explain that no, the stay was 9/20....and that the only thing 11/6 is when WR got around to entering the into into their system. And then the fun began... They claimed that the T&C only started when they entered the info....despite the fact that their website clearly said 6-8 weeks "AFTER YOUR STAY." I work my way through several levels of "phone help," until I finally get told that they will correct this... Except that, a week passes, and nothing changes.
Another call. Another set of claims that "my stay" was 11/6. Another set of promises broken. Another week passes, rinse and repeat. Another week passes, rinse and repeat.
Today something finally changes. I finally receive an e-mail with the link to the gift card...and it will take ANOTHER THREE TO FOUR WEEKS.... And CR AGENT NAME (name redacted by mod to protect privacy) just wants to let me know that "...you qualified for 1 of the $20 cash back rebates on 11/6/11..."
Because apparently they can't get it through their heads that I qualified according to their terms and conditions on 9/20 with my second stay....and they can't get their act together enough to actually honor the terms they wrote....or admit that they SCREWED UP.
Except that on 11/6, I went to check my Wyndham account...and noticed that one of my stays had not posted. On the phone I went to Wyndham Rewards to see what had happened. According to them, one of the other hotels had not posted the points....but since I'd booked through the WR website (to get the Fall bonus points), the booking showed up and I was told it would post in "a couple of days" with the Fall bonus.
A couple of weeks later, the stay had posted....but no bonus points and no link to the $20 gift card. So I call again. And get told that I have to wait 6-8 weeks for bonus points to post....and the stay was 11/6. I explain that no, the stay was 9/20....and that the only thing 11/6 is when WR got around to entering the into into their system. And then the fun began... They claimed that the T&C only started when they entered the info....despite the fact that their website clearly said 6-8 weeks "AFTER YOUR STAY." I work my way through several levels of "phone help," until I finally get told that they will correct this... Except that, a week passes, and nothing changes.
Another call. Another set of claims that "my stay" was 11/6. Another set of promises broken. Another week passes, rinse and repeat. Another week passes, rinse and repeat.
Today something finally changes. I finally receive an e-mail with the link to the gift card...and it will take ANOTHER THREE TO FOUR WEEKS.... And CR AGENT NAME (name redacted by mod to protect privacy) just wants to let me know that "...you qualified for 1 of the $20 cash back rebates on 11/6/11..."
Because apparently they can't get it through their heads that I qualified according to their terms and conditions on 9/20 with my second stay....and they can't get their act together enough to actually honor the terms they wrote....or admit that they SCREWED UP.
Last edited by GoldCircle; Dec 9, 2011 at 9:41 am Reason: http://www.flyertalk.com/help/rules.php#q69
Dec 14, 2011, 9:22 am
#2
Company Representative - Wyndham Rewards
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 395
Hello, I am sorry about the delay in your stay processing. Typically they are posted 5 days after check out.
We had a technical issue with the fall bonus points. This has been resolved. These points will be posted within a week. I do apologize for the inconvenience.
If you would like me to review your account, please send me a private message with your information.
Thank you!
We had a technical issue with the fall bonus points. This has been resolved. These points will be posted within a week. I do apologize for the inconvenience.
If you would like me to review your account, please send me a private message with your information.
Thank you!
So I'd already had enough adventure on my September trip ("The Super 8.....that wasn't!"), I thought that the problems were over...
Except that on 11/6, I went to check my Wyndham account...and noticed that one of my stays had not posted. On the phone I went to Wyndham Rewards to see what had happened. According to them, one of the other hotels had not posted the points....but since I'd booked through the WR website (to get the Fall bonus points), the booking showed up and I was told it would post in "a couple of days" with the Fall bonus.
A couple of weeks later, the stay had posted....but no bonus points and no link to the $20 gift card. So I call again. And get told that I have to wait 6-8 weeks for bonus points to post....and the stay was 11/6. I explain that no, the stay was 9/20....and that the only thing 11/6 is when WR got around to entering the into into their system. And then the fun began... They claimed that the T&C only started when they entered the info....despite the fact that their website clearly said 6-8 weeks "AFTER YOUR STAY." I work my way through several levels of "phone help," until I finally get told that they will correct this... Except that, a week passes, and nothing changes.
Another call. Another set of claims that "my stay" was 11/6. Another set of promises broken. Another week passes, rinse and repeat. Another week passes, rinse and repeat.
Today something finally changes. I finally receive an e-mail with the link to the gift card...and it will take ANOTHER THREE TO FOUR WEEKS.... And CR AGENT NAME (name redacted by mod to protect privacy) just wants to let me know that "...you qualified for 1 of the $20 cash back rebates on 11/6/11..."
Because apparently they can't get it through their heads that I qualified according to their terms and conditions on 9/20 with my second stay....and they can't get their act together enough to actually honor the terms they wrote....or admit that they SCREWED UP.
Except that on 11/6, I went to check my Wyndham account...and noticed that one of my stays had not posted. On the phone I went to Wyndham Rewards to see what had happened. According to them, one of the other hotels had not posted the points....but since I'd booked through the WR website (to get the Fall bonus points), the booking showed up and I was told it would post in "a couple of days" with the Fall bonus.
A couple of weeks later, the stay had posted....but no bonus points and no link to the $20 gift card. So I call again. And get told that I have to wait 6-8 weeks for bonus points to post....and the stay was 11/6. I explain that no, the stay was 9/20....and that the only thing 11/6 is when WR got around to entering the into into their system. And then the fun began... They claimed that the T&C only started when they entered the info....despite the fact that their website clearly said 6-8 weeks "AFTER YOUR STAY." I work my way through several levels of "phone help," until I finally get told that they will correct this... Except that, a week passes, and nothing changes.
Another call. Another set of claims that "my stay" was 11/6. Another set of promises broken. Another week passes, rinse and repeat. Another week passes, rinse and repeat.
Today something finally changes. I finally receive an e-mail with the link to the gift card...and it will take ANOTHER THREE TO FOUR WEEKS.... And CR AGENT NAME (name redacted by mod to protect privacy) just wants to let me know that "...you qualified for 1 of the $20 cash back rebates on 11/6/11..."
Because apparently they can't get it through their heads that I qualified according to their terms and conditions on 9/20 with my second stay....and they can't get their act together enough to actually honor the terms they wrote....or admit that they SCREWED UP.
Dec 26, 2011, 8:31 pm
#3
Join Date: Mar 2008
Posts: 34
Hello, I am sorry about the delay in your stay processing. Typically they are posted 5 days after check out.
We had a technical issue with the fall bonus points. This has been resolved. These points will be posted within a week. I do apologize for the inconvenience.
If you would like me to review your account, please send me a private message with your information.
Thank you!
We had a technical issue with the fall bonus points. This has been resolved. These points will be posted within a week. I do apologize for the inconvenience.
If you would like me to review your account, please send me a private message with your information.
Thank you!
Edited to add: Wyndham Rewards 2 took care of this. Thank you!!
Last edited by guffaw; Jan 20, 2012 at 5:45 pm
Jan 4, 2012, 1:06 pm
#4
Join Date: Dec 2011
Location: Honolulu, HI
Programs: UA, HA, UR, BA
Posts: 35
Jan 4, 2012, 1:31 pm
#5
Company Representative - Wyndham Rewards
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 395
Hello - Can you please send me a private message with your account number? I will research why the bonus was not applied to your account.
Thanks!
Thanks!