Is this the suckiest program EVER?
May 13, 2009, 1:41 am
#1
Original Poster
Join Date: May 2009
Posts: 2
worst hotel program
first, wyndham is confusing. if you are miles and more, you would never know you can get miles from ramada, but not howard johonson.
second, hotels many times ignore your stays and wyndham never cares whether your miles really go into your airline account
thirdly, if you call, you will never get clear answers and you always have to wait very long until the representative gets an answer from his/her supervisor.
So, Wyndam Reward is out!! and should be avoided at all times.
second, hotels many times ignore your stays and wyndham never cares whether your miles really go into your airline account
thirdly, if you call, you will never get clear answers and you always have to wait very long until the representative gets an answer from his/her supervisor.
So, Wyndam Reward is out!! and should be avoided at all times.
May 13, 2009, 1:48 am
#2
Join Date: Mar 2009
Location: FSD
Programs: NW GE, National EE, IChotels Plat
Posts: 18
I completely agree. I used to use their previous program, trip rewards, and had no issues. But when I stayed at a Wyndham for a night... I was told that no points were given for staying there (after the switchover,) that annoyed me enough to just use the points I had accured and never use them again. 
May 14, 2009, 6:36 pm
#3
Join Date: Jul 2003
Location: los angeles,ca
Posts: 281
I completely agree. I used to use their previous program, trip rewards, and had no issues. But when I stayed at a Wyndham for a night... I was told that no points were given for staying there (after the switchover,) that annoyed me enough to just use the points I had accured and never use them again.
May 14, 2009, 7:10 pm
#4
Join Date: Jun 2002
Location: Winter wonderland.....
Posts: 117
Trust me - TR wasn't much better half the time. We stayed for 3 nights at a car show and didn't receive our points. When I requested credit they indicated that the hotel would not allow points because it was booked via a group booking. It was not - each person had to put their name on a waiting list for the rooms as it is a popular show. Each person received a letter requiring them to prepay 2 of the 3 nights 10 months in advance. Plus the rate for the room was 1.6 times the normal rate for the weeekends before & after. Needless to say never got our points & for what we paid for that night it was a lot of missing points.
Jun 4, 2009, 2:58 pm
#6
Join Date: Jun 2009
Posts: 2
I completely agree. I used to use their previous program, trip rewards, and had no issues. But when I stayed at a Wyndham for a night... I was told that no points were given for staying there (after the switchover,) that annoyed me enough to just use the points I had accured and never use them again.
Actually, Wyndham Rewards and Trip Rewards is exactly the same program, absolutely nothing has changed except for the name of the program.
If you did not receive points for your stay, you should contact them asking why...you may have received a discounted rate which is non-qualyifying for points.
Jun 11, 2009, 6:08 pm
#7
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I've had three stays under the new program and once my miles didn't post. They did after I filled out a retro-claim request online.
My big complaint is that there's no elite program and that twice they've tried to charge me for the wrong rate.
My big complaint is that there's no elite program and that twice they've tried to charge me for the wrong rate.
Jun 21, 2009, 3:12 pm
#8
Join Date: Jun 2008
Location: OMA
Programs: AA-Gold, UA-Premier, NW-SElite, PC-Platinum, ChoiceP-Diamond, GoldPoints-Gold, BW-Diamond
Posts: 4
I agree - one of the worst programs
I used to stay at TripRewards/Wyndham Rewards hotels in the small towns. In 2008 six hotels in a row did not give me credit for my stay. The program does not care - they wanted me to fax a copy of my receipt. I did on one occasion and still never got credit for the stay. Cashed in all my points (about 48000) and have not stayed with them for over 8 months.
Jun 24, 2009, 8:32 pm
#10
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
...and, check your reservation carefully.
All the ones I've made so far require you to cancel by 6:00 PM the day before!
While the hotels certainly are cheap, it's really not worth my time unless they come through with the 10K miles (times N). I'm going to be riding herd on them very closely, 'cuz in order to pull this off I'm foregoing the Choice promo and probably the Marriott promo as well. For points, not worth it at all.
All the ones I've made so far require you to cancel by 6:00 PM the day before!
While the hotels certainly are cheap, it's really not worth my time unless they come through with the 10K miles (times N). I'm going to be riding herd on them very closely, 'cuz in order to pull this off I'm foregoing the Choice promo and probably the Marriott promo as well. For points, not worth it at all.
Jun 25, 2009, 5:13 pm
#12
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I've had three stays this year (one Days Hotel, two Ramadas). Only the Days refused to posted in a timely matter. A month later I sent in an email and the stay was credited. This does seem to be a common problem sadly.
Jul 20, 2009, 2:28 am
#13
Original Poster
Join Date: May 2009
Posts: 2
fed up with Wyndham Rewards
This is the most unreliable program. They simply don't care whether your points or miles have been posted or not. In some sense they are cheating customers. In China there are a number of Ramada or HOJO who just pays for the using the logos but do not participate in the program!!!
Jul 26, 2009, 1:52 am
#15
Join Date: Apr 2009
Posts: 10
Worst Hotel Program in the world
I am really disappointed of the WYNDHAM program.
When I stayed at SUPER 8 Hotel and DAYSINN for 2 nights in China last month,I haven't got any mils from program.
When I called the service center,I told them my confirmed reservation notification.My god,
they told me they can not find the confirmed reservation notification in the past time. They didn't give me any clear answers after talking for 20 minutes.
I have to find the other ways.
I sent one email to [email protected],It gave me information they will give me feedback in 3-5 working days.
But I haven't got any answer after the 5 days.
Wyndam Reward is out!! and should be avoided at all times.
I just want to contact with its vice president JILL NOBLETT and tell him how "good" the Wyndam Reward is?
Anybody know JILL NOBLETT email?
When I stayed at SUPER 8 Hotel and DAYSINN for 2 nights in China last month,I haven't got any mils from program.
When I called the service center,I told them my confirmed reservation notification.My god,
they told me they can not find the confirmed reservation notification in the past time. They didn't give me any clear answers after talking for 20 minutes.
I have to find the other ways.
I sent one email to [email protected],It gave me information they will give me feedback in 3-5 working days.
But I haven't got any answer after the 5 days.
Wyndam Reward is out!! and should be avoided at all times.
I just want to contact with its vice president JILL NOBLETT and tell him how "good" the Wyndam Reward is?
Anybody know JILL NOBLETT email?