WestJet cuts service to Atlantic Canada and Quebec City
Oct 14, 2020, 7:36 am
#1
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WestJet cuts service to Atlantic Canada and Quebec City
Oct 14, 2020, 12:54 pm
#6
Join Date: Aug 2003
Location: Canada
Programs: Marriott Plat; Air Canada E75K; Westjet Platinum
Posts: 1,161
If they would just give full refunds when they cancel the flights, I would book now for Christmas. The airlines are not doing themselves any favours. No wonder why people are not buying tickets.
Oct 14, 2020, 2:21 pm
#7
Join Date: Dec 2002
Posts: 8,001
Several BNN videos on the subject.
https://www.bnnbloomberg.ca/westjet-...nada-1.1508042
https://www.bnnbloomberg.ca/video/pa...sident~2055223
https://www.bnnbloomberg.ca/video/ai...an-lee~2055191
https://www.bnnbloomberg.ca/video/af...sident~2055188
https://www.bnnbloomberg.ca/video/we...canada~2054811
https://www.bnnbloomberg.ca/westjet-...nada-1.1508042
https://www.bnnbloomberg.ca/video/pa...sident~2055223
https://www.bnnbloomberg.ca/video/ai...an-lee~2055191
https://www.bnnbloomberg.ca/video/af...sident~2055188
https://www.bnnbloomberg.ca/video/we...canada~2054811
Oct 14, 2020, 6:44 pm
#8
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
I would not have expected a refund, but would have expected WS to rebook onto AC or whoever is operating the flight. Are they not rebooking as required to get their customers to where they have to be.
Oct 14, 2020, 8:08 pm
#9
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QUOTE:
"WestJet says customers will get travel credits, and since it may be years before they return to a customer’s city they “will extend the travel credit expiry date” beyond 24 months. WestJet may never return to some cities, may never return with service that works for a customer, and years into the future the name of the game is breakage. Indeed, customers may actually die while waiting to use their WestJet credits.
Yet the airline “notes the Canadian Transportation Agency has deemed acceptable given the realities of COVID-19” to offer flight credits and not refunds. Perhaps this brazen move will challenge that earlier guidance."
https://viewfromthewing.com/westjet-...omers-refunds/
Oct 14, 2020, 10:38 pm
#10
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
QUOTE:
"WestJet says customers will get travel credits, and since it may be years before they return to a customer’s city they “will extend the travel credit expiry date” beyond 24 months. WestJet may never return to some cities, may never return with service that works for a customer, and years into the future the name of the game is breakage. Indeed, customers may actually die while waiting to use their WestJet credits.
Yet the airline “notes the Canadian Transportation Agency has deemed acceptable given the realities of COVID-19” to offer flight credits and not refunds. Perhaps this brazen move will challenge that earlier guidance."
https://viewfromthewing.com/westjet-...omers-refunds/
“While any specific situation brought before the CTA will be examined on its merits, the CTA believes that, generally speaking, an appropriate approach in the current context could be for airlines to provide affected passengers with vouchers or credits for future travel, as long as these vouchers or credits do not expire in an unreasonably short period of time (24 months would be considered reasonable in most cases).”
https://simpleflying.com/canada-refunds-lawsuit/
Oct 15, 2020, 12:39 am
#11
Join Date: Aug 2014
Location: YYC
Posts: 2,073
QUOTE:
"WestJet says customers will get travel credits, and since it may be years before they return to a customer’s city they “will extend the travel credit expiry date” beyond 24 months. WestJet may never return to some cities, may never return with service that works for a customer, and years into the future the name of the game is breakage. Indeed, customers may actually die while waiting to use their WestJet credits.
Yet the airline “notes the Canadian Transportation Agency has deemed acceptable given the realities of COVID-19” to offer flight credits and not refunds. Perhaps this brazen move will challenge that earlier guidance."
https://viewfromthewing.com/westjet-...omers-refunds/
Oct 15, 2020, 10:33 am
#12
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,898
I don't buy AC cash tickets except if it's refundable and it's very reasonable for Comfort fares. WestJet really needs a refundable economy fare. I tend to agree if the airline is leaving your airport altogether you should get a refund as it's just not reasonable for you to ever use that credit. I don't, however, feel sorry for Atlantic Canadians who lament the lack of competition but yet continue to restrict travel to their region. What did they expect would happen? No one can travel in so yeah, the planes are empty.
Oct 15, 2020, 10:36 am
#13
Original Member
Join Date: May 1998
Location: Calgary, Alberta, Canada
Posts: 1,652
https://www.businesswire.com/news/ho...%E2%80%93-CUPE
The Airline Industry Is Crashing – CUPE
WestJet service cuts show federal government asleep at the controls
Oct 15, 2020, 10:39 am
#14
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
I don't buy AC cash tickets except if it's refundable and it's very reasonable for Comfort fares. WestJet really needs a refundable economy fare. I tend to agree if the airline is leaving your airport altogether you should get a refund as it's just not reasonable for you to ever use that credit. I don't, however, feel sorry for Atlantic Canadians who lament the lack of competition but yet continue to restrict travel to their region. What did they expect would happen? No one can travel in so yeah, the planes are empty.
Oct 15, 2020, 12:20 pm
#15
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,898