Full Refund vs Credit to Travel Bank amid COVID crisis
Mar 23, 2020, 3:36 pm
#76
Join Date: Feb 2020
Posts: 1,203
More info about the class action lawsuit filed against Air Canada and Air Transat in Quebec regarding the refunds:
Lachaine v. Air Transat and Air Canada et al. (COVID-19) ? Perrier Attorneys
they are not doing the decent and fair thing towards their customers.
the consumer will get its money from the card issuing banks as a chargeback even after the bankruptcy of the airline.
Lachaine v. Air Transat and Air Canada et al. (COVID-19) ? Perrier Attorneys
the consumer will get its money from the card issuing banks as a chargeback even after the bankruptcy of the airline.
Mar 23, 2020, 5:24 pm
#77
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
More info about the class action lawsuit filed against Air Canada and Air Transat in Quebec regarding the refunds:
Lachaine v. Air Transat and Air Canada et al. (COVID-19) ? Perrier Attorneys
Lachaine v. Air Transat and Air Canada et al. (COVID-19) ? Perrier Attorneys
Mar 23, 2020, 6:04 pm
#78
Join Date: Feb 2020
Posts: 1,203
Looks like any one in a class action lawsuit in Quebec could be waiting a while, supposedly took 12 years for one regarding bank charges: https://www.educaloi.qc.ca/en/capsul...t-class-action
Class action lawsuits, however, often result in settlements that considerably reduce the duration of the class action.
For example, the class action against Air Canada for not honouring a flight pass price error was initiated in 2015 and settled in 2019.
Air Canada Flight Pass Mispricing National Class Action
Another class action against Airbnb was initiated in 2017 and settled in 2020:
https://lpclex.com/airbnb/
Mar 23, 2020, 6:51 pm
#79
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
even if it took 12 years, that class action lawsuit was worth it because forced financial institutions to explicitly state the foreign currency charges for credit cards, which made the consumer aware of the fees and resulted in some credit card products that don't carry FX fees.
Class action lawsuits, however, often result in settlements that considerably reduce the duration of the class action.
For example, the class action against Air Canada for not honouring a flight pass price error was initiated in 2015 and settled in 2019.
Air Canada Flight Pass Mispricing National Class Action
Another class action against Airbnb was initiated in 2017 and settled in 2020:
https://lpclex.com/airbnb/
Class action lawsuits, however, often result in settlements that considerably reduce the duration of the class action.
For example, the class action against Air Canada for not honouring a flight pass price error was initiated in 2015 and settled in 2019.
Air Canada Flight Pass Mispricing National Class Action
Another class action against Airbnb was initiated in 2017 and settled in 2020:
https://lpclex.com/airbnb/
Mar 24, 2020, 9:27 am
#80
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
More info about the class action lawsuit filed against Air Canada and Air Transat in Quebec regarding the refunds:
Lachaine v. Air Transat and Air Canada et al. (COVID-19) ? Perrier Attorneys
they are not doing the decent and fair thing towards their customers.
the consumer will get its money from the card issuing banks as a chargeback even after the bankruptcy of the airline.
Lachaine v. Air Transat and Air Canada et al. (COVID-19) ? Perrier Attorneys
they are not doing the decent and fair thing towards their customers.
the consumer will get its money from the card issuing banks as a chargeback even after the bankruptcy of the airline.
Mar 24, 2020, 10:54 am
#81
Join Date: Feb 2013
Location: YOW/HBA
Programs: Qantas Silver, MileagePlus Silver
Posts: 418
First off welcome all the new FT members who have joined in the past few months.
I had booked a flight to SXM in April which was just cancelled, to which I will probably get travel credit back. What I would prefer to have is the flight re-booked at a later date because it is unlikely I can get the same fare I paid originally.
I had booked a flight to SXM in April which was just cancelled, to which I will probably get travel credit back. What I would prefer to have is the flight re-booked at a later date because it is unlikely I can get the same fare I paid originally.
Mar 24, 2020, 2:04 pm
#82
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Class action lawsuits, however, often result in settlements that considerably reduce the duration of the class action.
For example, the class action against Air Canada for not honouring a flight pass price error was initiated in 2015 and settled in 2019.
Air Canada Flight Pass Mispricing National Class Action
For example, the class action against Air Canada for not honouring a flight pass price error was initiated in 2015 and settled in 2019.
Air Canada Flight Pass Mispricing National Class Action
Cheap Western Canada Flight Pass
Purchasers didn't get a refund, nor was the airline forced to honour the flight pass. Whether it was worth the lawsuit in the end, I can't say as I wasn't involved.
Mar 24, 2020, 5:35 pm
#83
Join Date: Jan 2007
Programs: No single airline or hotel chain is of much use to me anymore.
Posts: 3,278
Mar 24, 2020, 5:55 pm
#84
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Could have been. My point was simply that there was a class action suit, and in the end the plaintiffs came away with very little. A class action suit might work in this case, but if it goes to trial it'll be a long time to get anything if victorious, and if there is a settlement in the near term, it'll likely be for only a portion of what is sought (especially once the lawyers take their cut).
Mar 25, 2020, 11:21 am
#86
Join Date: Feb 2020
Posts: 1,203
Could have been. My point was simply that there was a class action suit, and in the end the plaintiffs came away with very little. A class action suit might work in this case, but if it goes to trial it'll be a long time to get anything if victorious, and if there is a settlement in the near term, it'll likely be for only a portion of what is sought (especially once the lawyers take their cut).
Mar 25, 2020, 11:31 am
#87
Join Date: Aug 2019
Posts: 57
Looks as though a refund will be possible:
Hello taupo,
Due to adjustments to our flight schedule, we're sorry to advise you that it has been necessary to change one or more of your WestJet flights and we are unable to provide an alternative flight option.
For your reference, the reservation code is: taupo1
We are not processing refunds to original form of payment at this time. The full value of your flight has been refunded to a WestJet travel bank (for WestJet bookings) or WestJet Dollars account (for WestJet Vacations bookings), which is valid for 24 months from date of issue. If you prefer a refund to original form of payment, we will provide information about when that can be requested at a later date.
We sincerely apologize for any inconvenience these changes may cause you. Thank you for your understanding.
Hello taupo,
Due to adjustments to our flight schedule, we're sorry to advise you that it has been necessary to change one or more of your WestJet flights and we are unable to provide an alternative flight option.
For your reference, the reservation code is: taupo1
We are not processing refunds to original form of payment at this time. The full value of your flight has been refunded to a WestJet travel bank (for WestJet bookings) or WestJet Dollars account (for WestJet Vacations bookings), which is valid for 24 months from date of issue. If you prefer a refund to original form of payment, we will provide information about when that can be requested at a later date.
We sincerely apologize for any inconvenience these changes may cause you. Thank you for your understanding.
I have received this same e-mail. Strange that they advised me that there is no alternative flight option. My return flight remains intact. If I go to the booking site, there are three outgoing flights scheduled for that day. Who gets these?
Despite the wording "has been refunded", my travel bank still shows $0.00 with no mention of the companion voucher that I used for this trip.
Mar 25, 2020, 12:52 pm
#88
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Quite possibly, but that could be years down the road. If there are people who have a need of the funds immediately a class action suit won't really help them.
Mar 25, 2020, 1:05 pm
#89
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,584
having to pay a higher fare ?
I was astonished to be told today that the fare for my cancelled flight to BNE is double due to the date change ? IMO, the date change is not in my control. Why do I have to pay more ? As long as the replacement flight is the same fare class & on AC metal ?
Last edited by Antonio8069; Mar 25, 2020 at 1:05 pm Reason: typo
Mar 25, 2020, 1:17 pm
#90
Join Date: Feb 2020
Posts: 1,203
For Swoop, here it is ladies and gentlemen. Nevermind what some airline industry shills might say. It says it right in their tariffs that customers can elect for a refund for cancellations outside of Swoop's control, even if it's a force majeure case
https://www.flyswoop.com/tariffs/
Domestic tariff page 93 and 94
Transborder tariff page 55:
Should we just bend over and take it that they won't fulfill their obligations ?
https://www.flyswoop.com/tariffs/
Domestic tariff page 93 and 94
Transborder tariff page 55:
Should we just bend over and take it that they won't fulfill their obligations ?
Last edited by hoipolloi; Mar 25, 2020 at 1:39 pm
