2020-03-12 Call Centre Wait Times
Mar 12, 2020, 12:03 pm
#1
Original Poster
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 919
2020-03-12 Call Centre Wait Times
wait times have been ballooning all morning, pretty likely because of the recent travel bans.
most people who google for the westjet reservations number will see this site and the expected wait time anyway, and I'm surprised it's up to 9 hours now. hoping things smooth out over the rest of the day, and that people can get to where they need to go.
The site, "Contact WestJet by Phone": https://www.westjet.com/en-ca/contact-us/phone/index
Some screenshots:
2020-03-11 at 8 PM MDT, about an hour after the Presidential Address
2020-03-12 at 9:00 AM MDT
2020-03-12 at 12:00 PM MDT
most people who google for the westjet reservations number will see this site and the expected wait time anyway, and I'm surprised it's up to 9 hours now. hoping things smooth out over the rest of the day, and that people can get to where they need to go.
The site, "Contact WestJet by Phone": https://www.westjet.com/en-ca/contact-us/phone/index
Some screenshots:
2020-03-11 at 8 PM MDT, about an hour after the Presidential Address
2020-03-12 at 9:00 AM MDT
2020-03-12 at 12:00 PM MDT
Mar 13, 2020, 10:04 am
#4
Join Date: Jan 2019
Programs: Westjet Rewards, Platinum
Posts: 15
Today, so far, it's proving impossible to get through on either the regular number or the platinum number. I got through yesterday, and when i cancelled my flight they added only one of the flights to my travel bank. I know they're overworked, but ... oh well.
Mar 13, 2020, 10:42 pm
#7
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
https://calgary.ctvnews.ca/westjet-i...ages-1.4851910
QUOTES:
"Officials at WestJet are asking passengers who are not scheduled to travel within the next 72 hours to refrain from contacting the airline as attempts are being made to assist passengers with pressing travel concerns."
"Due to coronavirus (COVID-19), we’re experiencing very high volumes for our phone, email and social media support channels. We are fully staffed and our WestJetters are working hard to take care of our guests as quickly as possible."
QUOTES:
"Officials at WestJet are asking passengers who are not scheduled to travel within the next 72 hours to refrain from contacting the airline as attempts are being made to assist passengers with pressing travel concerns."
"Due to coronavirus (COVID-19), we’re experiencing very high volumes for our phone, email and social media support channels. We are fully staffed and our WestJetters are working hard to take care of our guests as quickly as possible."
Mar 14, 2020, 7:30 pm
#9
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Gold line doesn't even take calls now.
Missed a flight today and couldn't even cancel beforehand because it was impossible to reach anybody from Westjet.
Mar 15, 2020, 12:57 am
#12
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
I don't think WS has even announced any flight cancellations yet. Once that happens it will get worse.
Mar 16, 2020, 9:51 am
#13
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
I just cancelled a booking I had on Thu this week. Had to call the Contact Centre as I had partially paid with WestJet Dollars. Got the "Your call can't be completed" telco message about 15 times before eventually being able to get on the call queue which I decided to stay on instead of requesting a call back. Took 58 minutes before the call was answered, then 14 minutes to have the booking cancelled and credits re-assigned to the correct accounts. The CSA was very philosophical about the whole Coronavirus issue, said that everyone had been very understanding and pleasant to deal with in the calls she had been taking.
Mar 17, 2020, 12:55 pm
#14
Join Date: Jan 2019
Programs: Westjet Rewards, Platinum
Posts: 15
you did well... i finally got all my flights sorted, but i was on hold for a lot longer than 58 minutes. I felt sorry for the person taking my call; she was stressed and close to tears. I told her to hang in and that we'll all get through this. What a mess.
Mar 17, 2020, 2:29 pm
#15
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
The website rebook/cancel function worked flawlessly for my cancelled trip to YUL today.
I just hope WJ honours my Gold status upgrade for hitting a spend limit for March, which I would have done no problem with these YUL flights.
I just hope WJ honours my Gold status upgrade for hitting a spend limit for March, which I would have done no problem with these YUL flights.