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Seat selection vouchers can now be used for companions

Seat selection vouchers can now be used for companions

Old Aug 29, 19, 10:03 am
  #1  
Original Poster
 
Join Date: Nov 2000
Location: Calgary AB; Victoria BC
Programs: AC *50K MM; WS Gold; Marriott Lifetime Titanium Elite
Posts: 798
Seat selection vouchers can now be used for companions

This was in an email just received as a Gold member.

”Effective August 28, 2019, you will be able to share your advance seat selection vouchers with your travel companions when they are travelling with you.”

Bravo WestJet! This was my biggest complaint with recent changes in the WestJet rewards program, and you’ve listened to your customers. Good on you!
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Old Aug 29, 19, 1:22 pm
  #2  
 
Join Date: Feb 2007
Location: YVR
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Good! I wonder if I can use them retroactively, i.e. when I have booked and paid for seats on a flight not taken yet.

Interesting that I didn't get the email.
Sopwith is offline  
Old Aug 29, 19, 5:28 pm
  #3  
F 1
 
Join Date: Jan 2005
Location: YVR
Posts: 299
Silver members got the same email.
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Old Aug 29, 19, 6:43 pm
  #4  
 
Join Date: Jun 2019
Programs: WestJet Gold
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Originally Posted by Sopwith View Post
Good! I wonder if I can use them retroactively, i.e. when I have booked and paid for seats on a flight not taken yet.

Interesting that I didn't get the email.
Yes, you could just call in and get refunds for what you paid and redeem vouchers.
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Old Aug 30, 19, 9:55 pm
  #5  
 
Join Date: Jan 2003
Location: Ontario, Canada
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However the fine print states that these seat selection vouchers are only good for basic, econo, and econoflex seats. If you're flying premium, your companion is out of luck!
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Old Aug 30, 19, 10:28 pm
  #6  
 
Join Date: Jun 2019
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Originally Posted by Arthurrs View Post
However the fine print states that these seat selection vouchers are only good for basic, econo, and econoflex seats. If you're flying premium, your companion is out of luck!
If you are flying premium, your companion gets a premium seat which is included in the fare.
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Old Aug 31, 19, 6:35 am
  #7  
 
Join Date: Jan 2005
Location: The World
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Originally Posted by Arthurrs View Post
However the fine print states that these seat selection vouchers are only good for basic, econo, and econoflex seats. If you're flying premium, your companion is out of luck!
Not sure I understand what you’re saying ... every Premium fare ticket, regardless of how purchased, includes free seat selection. You never have to pay (or use a voucher) to choose a seat in Premium.
FlyerJ is offline  
Old Aug 31, 19, 9:35 am
  #8  
 
Join Date: Jan 2003
Location: Ontario, Canada
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Posts: 1,240
Originally Posted by FlyerJ View Post


Not sure I understand what you’re saying ... every Premium fare ticket, regardless of how purchased, includes free seat selection. You never have to pay (or use a voucher) to choose a seat in Premium.
Hmmm, looking at it that way, you're definitely correct! And likely how I got my companions seats in premium in the past. But why did they include econoflex fares in the fine print of these vouchers, when seat selection is included with these fares? So confusing!! LOL!
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Old Aug 31, 19, 12:27 pm
  #9  
 
Join Date: Jun 2019
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Originally Posted by Arthurrs View Post
Hmmm, looking at it that way, you're definitely correct! And likely how I got my companions seats in premium in the past. But why did they include econoflex fares in the fine print of these vouchers, when seat selection is included with these fares? So confusing!! LOL!
Econoflex includes a regular seat. If you would like to sit in a preferred seat or exit row seat, additional fees would apply. You would be able to use seat vouchers to waive the extra fees for the better seats.
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Old Sep 1, 19, 2:27 pm
  #10  
F 1
 
Join Date: Jan 2005
Location: YVR
Posts: 299
Mrs F1 and I are booked in bulkhead seats for an upcoming overseas itinerary. My fear is if I attempt to refund her fee and apply a voucher, Westjet IT might fail me and I'll lose her seat assignment completely during the process. Is that warranted do you think?
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Old Sep 1, 19, 9:25 pm
  #11  
 
Join Date: May 2015
Location: Vancouver
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Originally Posted by F 1 View Post
Mrs F1 and I are booked in bulkhead seats for an upcoming overseas itinerary. My fear is if I attempt to refund her fee and apply a voucher, Westjet IT might fail me and I'll lose her seat assignment completely during the process. Is that warranted do you think?
I have little confidence in WS or any airlines software team to handle such a case correctly.
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Old Sep 4, 19, 8:55 am
  #12  
 
Join Date: Jun 2019
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Originally Posted by Fiordland View Post
I have little confidence in WS or any airlines software team to handle such a case correctly.
Agreed. I would call in to do it.
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Old Sep 5, 19, 7:54 pm
  #13  
F 1
 
Join Date: Jan 2005
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Originally Posted by wzzy22 View Post
Agreed. I would call in to do it.
See, I don't even have confidence I'd even be able to do it over the phone. The moment the agent takes the seat away from my wife, I can only hear his/her voice telling me they can't get the seat back after applying the voucher "for some reason".

Waiting for someone else to try this out first and confirming it was done hassle free before giving it a try.
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Old Oct 6, 19, 11:56 pm
  #14  
F 1
 
Join Date: Jan 2005
Location: YVR
Posts: 299
Bump. I selected a seat in Economy and applied a voucher. I subsequently won a bid up to premium. If I call in and ask, will WS cancel my economy seat selection and return the voucher to my account?

-Edit- Called in and asked and, as suspected, was unsuccessful due to the upgrade.

Last edited by F 1; Oct 7, 19 at 12:07 am
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