Swoop cancellations

Old Aug 28, 19, 6:51 am
  #46  
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Cue the comments from some that Swoop passengers should expect this kind of treatment when they buy their ticket since its an ULCC.

PS a little surprised OP missed an existing thread on forum first page on this topic which is here.
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Old Aug 28, 19, 7:48 am
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CTV is in on this one as well...

https://bc.ctvnews.ca/we-re-stranded...jdk6ecgIG7C0hM

Odd quote.. "A truck drove into the propeller," said Rae. She told CTV News in an interview it happened about a half an hour before they were supposed to take off, while passengers were boarding.

Ron.
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Old Aug 28, 19, 9:59 am
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You get what you pay for ;-)
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Old Aug 28, 19, 2:47 pm
  #49  
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Originally Posted by tcook052 View Post
Cue the comments from some that Swoop passengers should expect this kind of treatment when they buy their ticket since its an ULCC.

PS a little surprised OP missed an existing thread on forum first page on this topic which is here.
I knew I posted about Swoop cancellations in another thread.

https://www.flyertalk.com/forum/31324321-post13.html

Feel free to merge threads.
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Old Aug 28, 19, 2:50 pm
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Oh, just noticed this on the CBC

Kelowna bachelorette party ends in 'nightmare' as Swoop cancels flight

CBC News · Posted: Aug 27, 2019 9:48 PM PT


QUOTES:

"Six women, including Anika Scheurer, booked their flights from Winnipeg with Swoop, an ultra-low-fare airline owned by WestJet.

"It was mainly price and the dates," Scheurer, 24, said in explaining why she chose Swoop. She said the round-trip ticket was about half the price offered by other airlines.

But as the group prepared to board a plane home Monday, a mechanical problem caused a delay. Hours later, the delay turned into a cancellation.

That's when the airline "turned a celebratory weekend into a nightmare," said Scheurer."


Full article

https://www.cbc.ca/news/canada/briti...lled-1.5262194
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Old Aug 28, 19, 3:34 pm
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Saw this quote on the comments section of the article..."Time to rebrand Swoop as Whoops"...Lol!
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Old Aug 28, 19, 8:13 pm
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Originally Posted by Fiordland View Post
Good question. The definition of large is an airline that has transported more than 2 Million passengers in each of the last two years.
Which Swoop is trying to put on one 737.
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Old Aug 29, 19, 11:07 am
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Dieppe was a nightmare. This is an inconvenience.

Like it or not, though owned by WJ, they are very different companies. Even WJ employees have no flight benefits on Swoop.

Fairfield Hotels and the Ritz Carlton are both owned by Marriott, but if the Fairfield was overbooked, no one would have any expectation that they'd be put up at the Ritz instead.
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Old Aug 29, 19, 3:31 pm
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Originally Posted by HangTen View Post
Dieppe was a nightmare. This is an inconvenience.

Like it or not, though owned by WJ, they are very different companies. Even WJ employees have no flight benefits on Swoop.

Fairfield Hotels and the Ritz Carlton are both owned by Marriott, but if the Fairfield was overbooked, no one would have any expectation that they'd be put up at the Ritz instead.
Maybe not put up at the Ritz. But.. you would be given a refund and a paid room at a nearby hotel (and possibly transportation) for that night.. you wouldn't be told, 'Sorry, no room, we will have one for you in 3 days - feel free to hang out in the lobby'.

Ron.
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Old Aug 29, 19, 3:49 pm
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"Nightmare verses Inconvenience" easy to say if it's happens to some one else, waiting 11 days for a flight back is a nightmare for most people (job commitments, hotel expenses, child care etc.) of course most would have to charge their CC to find another carrier to get them home.
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Old Aug 29, 19, 5:12 pm
  #56  
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Originally Posted by james dean View Post
"Nightmare verses Inconvenience" easy to say if it's happens to some one else, waiting 11 days for a flight back is a nightmare for most people (job commitments, hotel expenses, child care etc.) of course most would have to charge their CC to find another carrier to get them home.
Yes, and booking a new flight at a much higher price thanks to the impending Labour Day long weekend.
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Old Aug 29, 19, 6:19 pm
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This is unacceptable. The government need to start protecting passengers better. I understand that IROPs happen and when they do the airline might not be able to get them out on the same day. Still, the law should be that if an airline cancels the flight for reasons within their control and they are not able to get you to your destination with 24 hours the airline is required to re-book you on another carrier, failing which the passenger is free to purchase a ticket on another airline at the full walk up fare and obtain a refund from the airline that caused the delay. In this case, no revenue would be lost as they are part of Westjet; the airline would simply be selling a ticket to itself. Last IROP I had was on KLM, on a very cheap intra-Europe ticket; they re-booked me on Air France even though that flight only had very expensive walk up fares.

Also, while I am not a fan of paying compensation ( or duty of care when the flight during uncontrollable IROPs), airlines who cancel flight should be on the hook for hotel and meal expenses for as long as the passenger is stranded. It works in Europe and fares are lower than they are here. In my opinion, this should only apply when the airline is responsible. If in this case, as one post suggest, this was the result of a collision with a truck then the airline is also free to go after whoever is responsible for the collision and recover whatever they paid out. The more expensive you make it for airlines to strand passengers the less likely they will strand passengers, once again just look at Europe: there is so much competition which means airlines aren't raising fares. They chose to manage their operations in a way that they don't have to pay out extra and the passengers come out ahead as you never hear of passengers being stranded for 11 day on EU airlines.
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Old Aug 29, 19, 6:24 pm
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Originally Posted by HangTen View Post
Dieppe was a nightmare. This is an inconvenience.

Like it or not, though owned by WJ, they are very different companies. Even WJ employees have no flight benefits on Swoop.

Fairfield Hotels and the Ritz Carlton are both owned by Marriott, but if the Fairfield was overbooked, no one would have any expectation that they'd be put up at the Ritz instead.
No but they might put you up at a Mariott hotel. I' ve had an experience where I got walked from a overbooked four star hotel to a five star hotel that were both owned by the same franchisee. In this thread it wouldn' t cost Westjet anything to accommodate Swoop passengers as the revenue ends up with the same shareholders. If KLM cancels a flight they will put you on an Air France flight even if only full Y is available at the last minute.
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Old Aug 29, 19, 7:44 pm
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The never ending pattern of WestJet cancelling flight at its Swoop subsidiary..... The cancellations for today.....

https://www.cbc.ca/news/canada/briti...lled-1.5264226

Last edited by Fiordland; Aug 29, 19 at 7:59 pm
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Old Aug 30, 19, 2:59 pm
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Originally Posted by tcook052 View Post
Cue the comments from some that Swoop passengers should expect this kind of treatment when they buy their ticket since its an ULCC.

PS a little surprised OP missed an existing thread on forum first page on this topic which is here.
Looks like Swoop/WestJet have learned that this type of behavior is unacceptable in the Canadian market....

"The company promised to reimburse impacted travellers if they purchased tickets from other airlines and to cover additional travel costs. “Any travellers delayed more than three hours have received meal, hotel and transportation vouchers,” Swoop said.

https://globalnews.ca/news/5821441/p...nnipeg-flight/
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