Swoop cancellations
Aug 28, 2019, 6:51 am
#46
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,446
Cue the comments from some that Swoop passengers should expect this kind of treatment when they buy their ticket since its an ULCC.
PS a little surprised OP missed an existing thread on forum first page on this topic which is here.
PS a little surprised OP missed an existing thread on forum first page on this topic which is here.
Aug 28, 2019, 7:48 am
#47
Join Date: Mar 2005
Location: YVR
Programs: AC SE, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,910
CTV is in on this one as well...
https://bc.ctvnews.ca/we-re-stranded...jdk6ecgIG7C0hM
Odd quote.. "A truck drove into the propeller," said Rae. She told CTV News in an interview it happened about a half an hour before they were supposed to take off, while passengers were boarding.
Ron.
https://bc.ctvnews.ca/we-re-stranded...jdk6ecgIG7C0hM
Odd quote.. "A truck drove into the propeller," said Rae. She told CTV News in an interview it happened about a half an hour before they were supposed to take off, while passengers were boarding.
Ron.
Aug 28, 2019, 2:47 pm
#49
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Cue the comments from some that Swoop passengers should expect this kind of treatment when they buy their ticket since its an ULCC.
PS a little surprised OP missed an existing thread on forum first page on this topic which is here.
PS a little surprised OP missed an existing thread on forum first page on this topic which is here.
https://www.flyertalk.com/forum/31324321-post13.html
Feel free to merge threads.
Aug 28, 2019, 2:50 pm
#50
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Oh, just noticed this on the CBC
Kelowna bachelorette party ends in 'nightmare' as Swoop cancels flight
CBC News · Posted: Aug 27, 2019 9:48 PM PT
QUOTES:
"Six women, including Anika Scheurer, booked their flights from Winnipeg with Swoop, an ultra-low-fare airline owned by WestJet.
"It was mainly price and the dates," Scheurer, 24, said in explaining why she chose Swoop. She said the round-trip ticket was about half the price offered by other airlines.
But as the group prepared to board a plane home Monday, a mechanical problem caused a delay. Hours later, the delay turned into a cancellation.
That's when the airline "turned a celebratory weekend into a nightmare," said Scheurer."
Full article
https://www.cbc.ca/news/canada/briti...lled-1.5262194
Kelowna bachelorette party ends in 'nightmare' as Swoop cancels flight
CBC News · Posted: Aug 27, 2019 9:48 PM PT
QUOTES:
"Six women, including Anika Scheurer, booked their flights from Winnipeg with Swoop, an ultra-low-fare airline owned by WestJet.
"It was mainly price and the dates," Scheurer, 24, said in explaining why she chose Swoop. She said the round-trip ticket was about half the price offered by other airlines.
But as the group prepared to board a plane home Monday, a mechanical problem caused a delay. Hours later, the delay turned into a cancellation.
That's when the airline "turned a celebratory weekend into a nightmare," said Scheurer."
Full article
https://www.cbc.ca/news/canada/briti...lled-1.5262194
Aug 28, 2019, 8:13 pm
#52
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Aug 29, 2019, 11:07 am
#53
Join Date: Dec 2008
Posts: 797
Dieppe was a nightmare. This is an inconvenience.
Like it or not, though owned by WJ, they are very different companies. Even WJ employees have no flight benefits on Swoop.
Fairfield Hotels and the Ritz Carlton are both owned by Marriott, but if the Fairfield was overbooked, no one would have any expectation that they'd be put up at the Ritz instead.
Like it or not, though owned by WJ, they are very different companies. Even WJ employees have no flight benefits on Swoop.
Fairfield Hotels and the Ritz Carlton are both owned by Marriott, but if the Fairfield was overbooked, no one would have any expectation that they'd be put up at the Ritz instead.
Aug 29, 2019, 3:31 pm
#54
Join Date: Mar 2005
Location: YVR
Programs: AC SE, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,910
Dieppe was a nightmare. This is an inconvenience.
Like it or not, though owned by WJ, they are very different companies. Even WJ employees have no flight benefits on Swoop.
Fairfield Hotels and the Ritz Carlton are both owned by Marriott, but if the Fairfield was overbooked, no one would have any expectation that they'd be put up at the Ritz instead.
Like it or not, though owned by WJ, they are very different companies. Even WJ employees have no flight benefits on Swoop.
Fairfield Hotels and the Ritz Carlton are both owned by Marriott, but if the Fairfield was overbooked, no one would have any expectation that they'd be put up at the Ritz instead.
Ron.
Aug 29, 2019, 3:49 pm
#55
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
"Nightmare verses Inconvenience" easy to say if it's happens to some one else, waiting 11 days for a flight back is a nightmare for most people (job commitments, hotel expenses, child care etc.) of course most would have to charge their CC to find another carrier to get them home.
Aug 29, 2019, 5:12 pm
#56
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,446
"Nightmare verses Inconvenience" easy to say if it's happens to some one else, waiting 11 days for a flight back is a nightmare for most people (job commitments, hotel expenses, child care etc.) of course most would have to charge their CC to find another carrier to get them home.
Aug 29, 2019, 6:19 pm
#57
Join Date: Aug 2012
Programs: ba silver
Posts: 729
This is unacceptable. The government need to start protecting passengers better. I understand that IROPs happen and when they do the airline might not be able to get them out on the same day. Still, the law should be that if an airline cancels the flight for reasons within their control and they are not able to get you to your destination with 24 hours the airline is required to re-book you on another carrier, failing which the passenger is free to purchase a ticket on another airline at the full walk up fare and obtain a refund from the airline that caused the delay. In this case, no revenue would be lost as they are part of Westjet; the airline would simply be selling a ticket to itself. Last IROP I had was on KLM, on a very cheap intra-Europe ticket; they re-booked me on Air France even though that flight only had very expensive walk up fares.
Also, while I am not a fan of paying compensation ( or duty of care when the flight during uncontrollable IROPs), airlines who cancel flight should be on the hook for hotel and meal expenses for as long as the passenger is stranded. It works in Europe and fares are lower than they are here. In my opinion, this should only apply when the airline is responsible. If in this case, as one post suggest, this was the result of a collision with a truck then the airline is also free to go after whoever is responsible for the collision and recover whatever they paid out. The more expensive you make it for airlines to strand passengers the less likely they will strand passengers, once again just look at Europe: there is so much competition which means airlines aren't raising fares. They chose to manage their operations in a way that they don't have to pay out extra and the passengers come out ahead as you never hear of passengers being stranded for 11 day on EU airlines.
Also, while I am not a fan of paying compensation ( or duty of care when the flight during uncontrollable IROPs), airlines who cancel flight should be on the hook for hotel and meal expenses for as long as the passenger is stranded. It works in Europe and fares are lower than they are here. In my opinion, this should only apply when the airline is responsible. If in this case, as one post suggest, this was the result of a collision with a truck then the airline is also free to go after whoever is responsible for the collision and recover whatever they paid out. The more expensive you make it for airlines to strand passengers the less likely they will strand passengers, once again just look at Europe: there is so much competition which means airlines aren't raising fares. They chose to manage their operations in a way that they don't have to pay out extra and the passengers come out ahead as you never hear of passengers being stranded for 11 day on EU airlines.
Aug 29, 2019, 6:24 pm
#58
Join Date: Aug 2012
Programs: ba silver
Posts: 729
Dieppe was a nightmare. This is an inconvenience.
Like it or not, though owned by WJ, they are very different companies. Even WJ employees have no flight benefits on Swoop.
Fairfield Hotels and the Ritz Carlton are both owned by Marriott, but if the Fairfield was overbooked, no one would have any expectation that they'd be put up at the Ritz instead.
Like it or not, though owned by WJ, they are very different companies. Even WJ employees have no flight benefits on Swoop.
Fairfield Hotels and the Ritz Carlton are both owned by Marriott, but if the Fairfield was overbooked, no one would have any expectation that they'd be put up at the Ritz instead.
Aug 29, 2019, 7:44 pm
#59
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
The never ending pattern of WestJet cancelling flight at its Swoop subsidiary..... The cancellations for today.....
https://www.cbc.ca/news/canada/briti...lled-1.5264226
https://www.cbc.ca/news/canada/briti...lled-1.5264226
Last edited by Fiordland; Aug 29, 2019 at 7:59 pm
Aug 30, 2019, 2:59 pm
#60
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
Cue the comments from some that Swoop passengers should expect this kind of treatment when they buy their ticket since its an ULCC.
PS a little surprised OP missed an existing thread on forum first page on this topic which is here.
PS a little surprised OP missed an existing thread on forum first page on this topic which is here.
"The company promised to reimburse impacted travellers if they purchased tickets from other airlines and to cover additional travel costs. “Any travellers delayed more than three hours have received meal, hotel and transportation vouchers,” Swoop said.
https://globalnews.ca/news/5821441/p...nnipeg-flight/