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YYZ T3 tonight - lots of unhappy pax due to cancellations

YYZ T3 tonight - lots of unhappy pax due to cancellations

Old Apr 22, 19, 8:18 pm
  #1  
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Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,737
YYZ T3 tonight - lots of unhappy pax due to cancellations

Arrived 30 minutes early from BGI only to be told that my cnx 3537 was cancelled, no reason given. That was after a long wait to clear customs and in the cnx area. They gave me a dumpy hotel Crown Plaza that is under renovations. Rebooked for tomorrow 9 am. Not happy to miss a day of work. The weather is fine. Is Westjet getting worse than AC? Thinking of not renewing the RBC Westjet MC. To whom to complain at Westjet?
Vaclav is offline  
Old Apr 23, 19, 4:54 am
  #2  
 
Join Date: Apr 2016
Posts: 73
ExpertFlyer shows the cancellation reason as follows:
​☨DTE CHNG FLT☨ ORIG 22APR
*WESTJET ENCORE
YYZ 1115P 3 B1C
YUL ☨ MAGATE 1242A
1FX CXL CREW CONTROLLABLE *1903*HDQOCA​​​​​​
You can complain to WS through social media channels or submit feedback on their website regarding the controllable delay and see what they say.
zappy312 is offline  
Old Apr 23, 19, 5:12 am
  #3  
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Join Date: Jul 2002
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Originally Posted by zappy312 View Post
ExpertFlyer shows the cancellation reason as follows:


You can complain to WS through social media channels or submit feedback on their website regarding the controllable delay and see what they say.

Thanks, just did.
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Old Apr 26, 19, 8:50 am
  #4  
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Update: Westjet customer service replied fast - lots of reasoning why they did or did not do this and that and what was being offered in similar cases.

At the end, the affected pax got 100 Westjet dollars. Considering the major inconvenience and forced overnight stay, this is very measly.

This just confirms what I knew - loyalty as we knew does not exist any more. In other words - book solely based on price/convenience, not on loyalty to any particular airline.

I am not going to lose any more time asking them for anything.
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Old Apr 29, 19, 3:53 pm
  #5  
 
Join Date: Aug 2000
Location: Edmonton, AB, Canada
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I've been avoiding Westjet since the beginning of the year and thankfully so given they just scrapped all YEG-YOW/YUL flights for the month of June and I would have been caught by that. They also scrapped YVR-YEG flights until 10 am on a weekday in May that I was flying - really - no flights to a 1 million plus centre until 10am??? They also no longer serve any fresh food on nearly 4 hour flights to YYZ.
Altaflyer is offline  
Old Apr 29, 19, 4:49 pm
  #6  
 
Join Date: May 2006
Posts: 609
Originally Posted by Altaflyer View Post
They also no longer serve any fresh food on nearly 4 hour flights to YYZ.
I do believe YYC-YYZ-YYC is the exception to the 4 hour rule and fresh food is offered on that route.
YYCguy is offline  
Old Apr 29, 19, 4:56 pm
  #7  
 
Join Date: Aug 2000
Location: Edmonton, AB, Canada
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Posts: 9,490
Yup so same length of flight to YEG = no food and therefore pick the full service airline Air Canada
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